We have a new Privacy Statement. We hope you will find it informative and easy to understand. Please review this Privacy Statement carefully.
Mattel, Inc. Online Privacy Statement
Updated January 28, 2013.
We want you and your family to have fun surfing all our Sites and using our Apps, and urge you and your family to follow common sense whenever disclosing personal information - on this site or anywhere else.
We encourage you to review our complete Privacy Statement in detail, as it includes important information, but provided is a short summary for convenience. You can also link to specific topics by using our Table of Contents.
We take many special precautions to protect the privacy of children under 13.
We collect information from adults and teens to serve your needs, manage our content and advertising, operate efficiently, and improve our products and services.
We use all information we collect to provide and improve our products and services, understand our consumers, and manage content and advertising. Read more
We respect your choices about receiving promotional offers and updates from us. Read more
Your device may allow you to block or manage push notifications, location information, in-app purchases, or ability to access the web. Read more
We may share information:
Mattel Sites or Apps may link to or use other content from the Internet, including content offered by third parties that we do not control and whose privacy and data collection practices may differ from ours. Your computer or mobile device settings may allow you to block or partially block web access, but we cannot guarantee that they will be effective in any or all cases. Read more
We strive always to be transparent and clear about our policies. Please contact us if you have questions. Read more
Mattel adheres to the Children's Online Privacy Protection Act of 1998 (COPPA) and the guidelines of the Children's Advertising Review Unit (CARU) of the Council of Better Business Bureaus, Inc. in our websites, online services and apps directed to children under 13. Wherever we refer to “children” or a “child” in this Privacy Statement we mean children under 13. Please help us protect your child's privacy by instructing them never to provide personal information (like their full name, e-mail address, home address, telephone number, etc.) without your permission.
If you are under 13, you should get your parent's or legal guardian's permission before giving out your contact information, like e-mail address or phone number, or any other personal information, to Mattel or to anyone else.
At our websites, online services or apps directed to children under 13, we do not collect personal contact information (like full name, e-mail address, phone number or home address) without consent of a parent or legal guardian except in special, limited circumstances described below. We do not ask for more information than is necessary for a child to participate in the activity. We take steps to prevent children from posting or publicly disclosing personal contact information, like name, phone number or e-mail address, online, without parental consent.
To participate in special activities, like scavenger hunts, personalized pages, games or clubs, we might ask your child to "register." They can often do so anonymously by just providing a first name or user name, and password. When we ask for your child's first name, we encourage them to use a "screen name" (not their real name) that only they know. Sometimes we will ask your child to make up a special password so that only they can see their customized areas on the Site. We use technology, like cookies, to recognize visitors by their anonymous user name when they revisit our Site and to screen for age in accordance with COPPA. We may also use technology for similar purposes in our Apps.
We may sometimes need a child’s e-mail address and/or your e-mail address. We may ask a child for your e-mail address so we can notify you of your child’s interest in our Site. If we need more than just your child's first name (or screen name) and e-mail address for your child to participate in a particular online activity or App, we will ask your child for your e-mail or mailing address so that we can notify you of your child's request and get your permission. When we ask for your permission, we will tell you what we will do with the information you or your child provides us, and how you can review your child's information and ask us to delete the information. With your verifiable consent, we may collect other personal information from your child such as a last name or home address when the information is necessary for a particular activity.
We don't keep your (or your child's) e-mail address unless you tell us it is okay. If social networking opportunities are available at our children’s websites, they are structured so that no personal information is shared between visitors or verifiable parental consent is obtained.
Mattel might collect an e-mail address and first name (or screen name) from your child under 13 without your consent, but only in the following special cases:
We may offer enhanced services which require a parent to register and establish the appropriate permission level for the child. Content and activities available may vary depending on the subscription and Site. Parents will be provided with information on the type of content and activities their child may access at the time they subscribe and are always in charge of their child's account. Subscription fees may apply for some services.
We may ask for certain non-personal information that helps us understand our visitors, like city and state, birthdate, gender, hobbies, etc.
We also use technology to facilitate the ability to play games, to recognize returning visitors, for research, and for other purposes, including to screen under-age visitors from certain features or areas intended for older visitors, and collect certain information automatically. Read more We require our advertising service partners to comply with self-regulatory guidelines on targeted advertising. Mattel does not permit interest-based advertising on Sites directed to children under 13 or where we have actual knowledge that a child is under 13. Read more
Your child can navigate to the Internet through most of our Sites, services and Apps. Apps must typically be downloaded from an app store. Your computer or mobile device may enable you to restrict the ability of your child to visit other areas and to make purchases online or through Apps.
App stores generally require the adult mobile device owner to register to download or make purchases. Some Apps may offer options to visit an online store to make a product purchase.
We encourage you to spend time with your children when they are online or using any mobile device so you understand the Sites, activities and Apps they are engaged in, and to adopt available device and browser controls that reflect your preferences about your child’s ability to access the Internet or make purchases online.
If you no longer wish your child to participate in an e-mail newsletter, simply click on the link that is provided for removal or contact us at Service@mattel.com for Mattel or Fisher-Price, or Service@americangirl.com for American Girl. Upon proper identification, parents or legal guardians may review the personal information we have collected about their child, update their child’s contact details, request deletion, or refuse to allow further collection or use of the information. Click here to print a copy of our Children’s Personal Information Access Request, fill it out completely and mail it to the address indicated on the form.
However, if you ask us to delete your child's information, your child may not be able to participate in online or app activities.
You do not have to share any personal information (like full name, e-mail address, home address, telephone number, etc.) to view our websites or Apps, but most of our Sites for adults, like our collector and e-commerce Sites, contain special sections and privileges for members who register. (App stores are run by third parties and may require that you register to download or purchase an App.) We may also collect information from you offline, such as when you order a catalogue, participate in a sweepstakes or contest, or make a purchase at one of our stores. We may obtain customer lists, demographic and other information about you from commercial sources.
We also use technology to collect certain information automatically, like your IP address or unique device identifier (“UDID”), international mobile equipment identity (“IMEI”), mobile equipment identifier (“MEID”) or media access control “MAC”) address; computer operating system (e.g., Microsoft Windows, Mac OS); your browser (e.g., Internet Explorer, Firefox); websites visited before or after you visit our Site; pages viewed and activities at our Site; and advertisements shown or clicked on. Read more
On Sites for adults, we may combine all information we have collected to better understand your needs, improve our Sites, products and services, manage content and advertising, send you offers and information, and better serve you. We may offer parents the opportunity to manage their child’s registration and activities, and to receive reports, messages and product recommendations related to their child’s activities at our Sites or Apps.
We do not collect any personal contact information from you or your teenager when you visit our Sites unless it is voluntarily provided, for instance when signing a guest book, registering for contests, sweepstakes, community areas, downloads, or free demos, completing our online customer surveys or purchasing products. The personal information we ask for is usually first and last name, mailing address, phone number and an e-mail address. We may offer you the ability to receive information via SMS or MMS; by providing your mobile phone or similar number you are agreeing to receive information on your mobile device. Please note that your service provider may impose fees to send or receive messages. We may also ask you to help us understand your interests by providing demographic information, like age, gender, or ZIP code, or information on hobbies and interests. You may be able to submit a resume and apply for a job at some of our corporate Sites.
Mattel Online Stores.
We may offer opportunities to purchase products in our e-stores or through other media or business partners. Customers must be over the age of 18 with a valid credit card to purchase. In addition, only a parent or guardian can register children under age 13 to participate in enhanced subscription services or certain community features at our websites. Some Sites allow visitors to create a Wish List.
When a customer puts an item in a shopping cart, places an order or requests a catalogue online, we collect information associated with the transaction, including the customer's name, mailing address, products ordered, shipping address, and credit card information, as well as ship-to information if products are intended for a third party. Customers have the option of registering certain information for future orders while completing their online order. For the customers who choose to register, we will capture their login name, password, name and mailing address, billing address, alternate ship-to addresses, and credit card information. Enhanced subscription services at some of our websites may be available to you on behalf of your child for a monthly or other fee. To register your child, we will ask you to provide your child's screen or user name and password in addition to your contact details and credit card information so we can assist you in managing your child's account. We may also offer you the option to be billed automatically for subscription service fees. If you elect to automatically renew a subscription, we or our trusted service providers will retain your registration information, including your credit card information, so we can process your request.
When registered customers return to the Site to place subsequent orders, they can identify themselves with their login name and password. If a customer provides a child's birth date and e-mail address, this information will only be used to help us provide products and services that meet customer needs.
When a customer places an order online, we will send a confirming e-mail message. We may also send an occasional e-mail featuring a special promotion or product that may be of interest to customers. Any customer who prefers not to receive an online order confirmation or promotional e-mail should indicate this preference on the online store order form. If you do receive a commercial e-mail from us that you would rather not receive, simply follow the "unsubscribe" instructions included in the e-mail.
Apps and App Stores.
With Apps, you may be able to:
Access to or availability of controls may vary depending on your device.
Mattel may offer visitors the opportunity to register to receive offers, information and updates, participate in a contest or sweepstakes, or engage in other activities via text messaging or other wireless service. To register, visitors may be required to provide a wireless phone number, the name of their carrier, type of device, wireless e-mail address, or other information. Visitors must meet age and eligibility criteria to participate and must opt in to receive messages by sending a code, word, symbol or other information via a text message as directed in an offer by Mattel, or submitting a wireless phone number online at a registration area.
To receive wireless services, visitors must confirm their understanding that they will be charged by their carrier to send and receive messages according to their applicable service plan. They may be asked to reconfirm such agreement. Standard messaging rates will apply unless otherwise indicated; if premium rates apply, visitors will be notified before registration. Mattel shall under no circumstances be responsible for any charges incurred by any visitor or anyone with access to such visitor’s device or account related to use of any wireless messaging services offered by Mattel.
Some of our Sites offer the opportunity for visitors to post or upload reviews, comments, videos or pictures, or engage in interactive features. Registration may be required. If social networking opportunities are available at our children’s websites, they are structured so that no personal information is shared between visitors or verifiable parental consent is obtained. Special rules may apply to social networking activities, so be sure to review any additional posted rules carefully, as well as our Terms and Conditions.
Mattel and its agents or service providers or business partners may receive and store certain information automatically whenever you visit our Site, use an online service or download or use a mobile App. This may include information on your browser type and operating system, the pages that you view, referring sites (sites you visited before you came to our site and sites you go to after you visit our site), IP addresses, which is the automatic number assigned to your computer by your Internet Service Provider (ISP) when you surf the Web, or other unique device identifiers (UDID) associated with mobile devices, smart phones, etc. These device identifiers allow us to count the total number of "hits" on our Sites or installation and frequency of use of our Apps.
We collect certain information using technology, like cookies and pixel tags. We may also use “Flash” cookies in connection with some games or other content to store game and activity progress for the Flash player or to store bandwidth information for the performance of the Flash player. The information stored in any Flash cookie deployed on this Site does not include your name.
Find out more about these technologies and how you can control their use below.
A "cookie" is a small file that is saved on your computer or mobile device that contains non-personal or de-identified information. Cookies help improve your user experience, and allow us to analyze our websites and apps and manage our advertising.
You can set your computer to warn you each time a cookie is being sent or turn off all cookies (except Flash cookies) through your browser (e.g., Internet Explorer or Safari). Check your browser's Help menu or your built-in mobile device settings to find out how. Some mobile devices store cookies not only in areas connected to the browser, but also in areas that are app-specific so these cookies cannot be controlled by the browser settings. Check your app settings options on your mobile device to find out how to manage or delete cookies that may be stored in these other areas.
Please note that if you do not accept cookies, some features or activities may not be available to you.
Flash cookies, also known as local shared objects (“LSOs”), are built for use with Adobe® Flash® Player. LSOs act like cookies in that they store information to provide you with a more customized experience, but LSOs can store complex data that cookies cannot, and LSOs are not deleted or rejected if you set your browser to delete or reject cookies. The information stored in any LSO deployed by this Site does not include your name. Although browser settings will not allow you to manage LSOs, you may be able to manage them in other ways. To find out more about how to manage or delete LSOs, visit http://www.adobe.com/products/flashplayer/articles/lso/
Web Beacons, Pixel tags or clear GIFs
We also use other technology, called web beacons, pixel tags or clear GIFs, to provide us with other important anonymous information, such as when an e-mail has been opened. Companies that advertise on our Sites may also place web beacons in their ads to help develop statistics on the effectiveness of advertising at our sites. We do not control web beacons in third party ads.
For some Apps or services, we or our third-party service and content providers and analytics companies may collect location information, including location information provided either by a mobile device interacting with one of our Apps or associated with your IP address or WiFi network. These features might enable you to engage in activities like find a nearby store with one of our products or play certain games, for example. You can generally limit or prohibit the collection of location information by using the built-in settings on your mobile device. You will typically be notified if the App or service collects location information and given a chance to agree. We do not permit collection of precise location information (actual address) in mobile Apps without your consent. Child-directed Apps do not collect precise location information.
Website and Mobile App Analytics
We support the cross-industry Self-Regulatory Program for Online Behavioral Advertising as managed by the Digital Advertising Alliance (DAA). As part of this service, our online advertisements and Web sites are sometimes delivered with icons that help consumers understand how their data is being used and provide choice options to consumers that want more control. For more information about our network advertisers, including information about how to opt out of technologies that they control, please follow the directions on the AdChoices icon within any behavior based advertisement. You can also visit websites operated by the Network Advertising Initiative and Digital Advertising Alliance to access opt-out tools available from those participating in the program. Participating network advertisers will be listed at those sites. Opting out means that you will still see ads, but they may not be tailored to your specific interests.
Please note: your opt-out choices are browser-specific and device-specific.
Social Media Platforms and Plugins
We use the personal information we collect for the purposes indicated at the time you or your teenager or child (with your consent) provides such information. For instance, if you register in a contest, we will use the registration information to notify contest winners; if you purchase a product, we will use the information to fulfill the order. If you shop online at one of our stores, you will automatically receive a catalogue unless you opt out. We share your catalogue mailing address (but not your e-mail address) with carefully selected companies whose products or services may be of interest. Occasionally, and only with consent at the time we ask for information, we might also e-mail or mail you or your teenager or your child to provide information on upcoming Mattel products, website updates and promotions. We may also share information with other Mattel brands and Mattel family companies so that they can let you and your family know about products that might be of interest. Information that we or our agents or service providers collect using technology is used to help us understand our visitors, improve our products and services, manage our content and advertising, fulfill requests, measure the effectiveness or our advertising, maintain Site security, and protect intellectual property.
If you want to stop receiving promotional updates or product information at any time, or would like to update your contact information, just contact us here. Our mailings and e-mail will also include information on how to opt-out in the future. E-mail opt-out requests will be processed in 10 business days. Mailing opt-out requests may take longer.
With apps, you may be able to:
Access to or availability of controls may vary depending on your device.
We may share information within our family of companies, and with our agents and service providers. Except as described in this Privacy Statement, we never share personal information that we receive online from children under 13 with other companies outside the Mattel family of companies for their direct marketing purposes. We share names and mailing addresses of catalogue recipients with third parties whose catalogues may be of interest to you. You can opt out at any time. With your consent, Mattel shares teen and adult e-mail addresses with outside companies that offer products or services that may be of interest. We will remove your name from the list we provide to outside companies if you contact us at:
For Mattel or Fisher-Price: Service@mattel.com or call us at 800-524-TOYS
For American Girl: Service@americangirl.com or call us at 800-360-1861
Third parties that provide database or server maintenance or security, manage transactions, help us process and fulfill orders or requests, assist us in analyzing our offerings, or provide other similar services to Mattel may access certain information. If we do provide access, we require those other companies to sign confidentiality agreements promising to keep secret any information they see. If Mattel believes that anyone's behavior on our Sites may damage us or our Sites or anyone else, we may disclose the relevant personal information to prevent this harm. In that case, we might try to identify the wrongdoer, contact them or bring legal action against them. We may also disclose personal information if we believe that the disclosure is required by law, or in response to a legal request.
We and our agents and affiliates use Secure Sockets Layer (SSL) technology to protect credit card data during transmission to our website, and adopt careful internal procedures to safeguard this information in our systems. We require our service providers and vendors to safeguard the privacy of any personal information they handle and to adhere to industry-accepted best practices to safeguard personal information. However, no method is 100% secure. While we strive to use commercially reasonable means to protect your information, we cannot guarantee its absolute security.
When you create a password and log-in name, we recommend that you adopt a unique name, combining letters and numbers that will be difficult for others to duplicate or guess. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished, especially when using a shared computer.
This Site, the servers that make this Site available, and databases where we house information may not be located in your country of residence, and applicable privacy laws may not be identical. However, we take reasonable steps to safeguard privacy as outlined in this Privacy Statement. By using this Site you agree to the transfer, collection, processing and use of data as set forth in this Privacy Statement and our Terms and Conditions.
Remember, we may update our Privacy Statement from time to time. When this happens, we will notify you of the new provisions by posting them on our Sites. Our Privacy Statement provides examples of data we collect, how we use it, and choices you can exercise; these examples may not be exhaustive or exclusive. We will not make a material change in how we handle personal information previously collected without notifying you.
Under California CA Civil Code § 1798.83, California residents have the right to receive, once a year, information about third parties with whom we have shared information about you for their marketing purposes during the previous calendar year, and a description of the categories of personal information shared. To make such a request, please complete and send us the Privacy Request Form. We will respond to you within 30 days of receiving such a request.
If you have any questions, please don't hesitate to contact us!
For Mattel and Fisher-Price:
636 Girard Avenue
East Aurora, NY 14052
In the U.S.: 800-524-TOYS (800-524-8697)
In Canada: 800-665-6288
For American Girl:
Corporate Service Support
PO Box 620497
Middleton, WI 53562-0497
Thanks for reading our Privacy Statement. We hope you have a better understanding of the many activities we offer and the ways in which we are working to safeguard privacy when you visit our Sites or use our online services or Apps.
© 2013 Mattel, Inc. All Rights Reserved.