We, company, care about your privacy, but we do have to collect data. Therefore, we promise to use your data responsibly. We are accountable for our collection and use of your personal information.
We collect user information from you when you make a request for service so that we may contact you and can bill for our services. We will have to share your data with a few companies, such as our credit card processor, but we promise not to sell your data to marketers. We believe that this makes our ISP better than our large, lumbering competitors. We may also collect personal information from other sources such as credit bureaus who we believe have the right to disclose the information.
When you visit our website, we collect anonymous data in order to check which pages on the website are popular. We do not sell or share this data.
We do have to keep track of what happens on our network in order to stop viruses and other network problems. If we think that your computer is infected, we may contact you and ask you to do a virus scan. We do not open packets and inspect them [some ISPs will say: We will only inspect your traffic if it seems likely that you are spamming or infected].
This ISP complies with CALEA, the Communications Assistance for Law Enforcement Act of 1994. If subpoenaed under CALEA, we may have to provide logs or copies of everything that you do online AND we are not allowed to tell you. Everyone who uses the internet should read about CALEA. A good place to start is at the EFF.
Breaking the law
IF you use our services to do something illegal, then you have broken the terms of service of this ISP, and we will no longer guarantee your privacy. However, we promise to require proof, and not take the word of any government entity, corporation, or individual who -- without proof -- makes an accusation.
If there's a breach
If hackers steal data from our ISP, we promise to notify all of our customers as soon as we know about the breach. We promise to describe the data that was stolen, but we do not promise to explain how the data was stolen.
Because e-mail addresses may change and because e-mails may be missed, we suggest you check here, from time-to-time, to see if there has been an update.
"This is not an NDA" clause
Unlike some of our competitors, we do not say that you lost your freedom of speech by reading this web page.
Social Security Number
We promise never to collect, share, or use the your social security number, unless absolutely required by law, and even then, we will notify you if we do so (if we are allowed to -- see CALEA above).
A customer shall be able to address a challenge concerning compliance with the policy.
This policy was originally posted on Apr 18, 2012. It was last updated on Apr 18, 2012.