Universal Television Networks, a subsidiary of NBCUniversal Media, LLC, a company incorporated under Delaware law, with its registered address at 30 Rockefeller Plaza, New York, New York 10112, is responsible for this Website and its contents.
Syfy respects your concerns about privacy and values the relationship we have with you.
- the types of personal information we collect on this Website. (The term "personal information" means information about you.)
- how we may use that personal information and with whom we may share it
- the measures we take to protect the security of your personal information
- your rights and how you can contact us
1. Personal Information We Collect and How We Use It
We may collect information when you interact with the Website, for example when you subscribe to newsletters, register for chat rooms, participate in competitions or games, purchase merchandise etc.
See below for more details about what type of information we may collect from you during those interactions.
1.1 Personal Information You Provide To Us
You may choose to provide personal information (such as your name, address, telephone number or email address) through the Website. If you choose not to provide us with your personal information, you may not be able to access some of the services offered on the Website (e.g. subscribe to newsletters, enter competitions, and purchase products).
Our goal is to collect and use only that information that we think is required for our legitimate business interests, in order to better understand your interests and improve your experience of using this Website. In order to do so, we may collect and use your personal information as follows.
Protecting our Rights
In general, we collect, store and use your information to provide you with a safe, smooth, efficient and customized experience on the Website. However, sometimes we need to collect and use your personal information to enable us to:
- to provide technical support;
- to prevent fraud or potentially illegal activities (including copyright infringement); or
- enforce our terms of service.
If you communicate with us through the "Contact Us" link on the Website, we may ask you for your contact details, such as your name, email address and telephone number so we can respond to your questions and comments. You may also choose to provide additional information as well.
Newsletters and Other Communications
On the Website, you may sign up to receive newsletters and other communications about our services and promotions. To sign up, we may ask you for your contact details (such as your name and email address). This information is used by us to send you the communications you request.
Details of how you can opt-out of receiving any communications from us are detailed in the section headed "Your Rights" below.
Goods or Services for Purchase
From time to time we may offer products or services for purchase through the Website. When you choose to purchase merchandise or subscribe for such services, we may ask you to provide your name, email address, postal address and telephone number. This information is collected for the purpose of providing you with the products/services you choose to purchase and/or subscribe for. We may also ask you to provide your credit/debit card details for this purchase, or we may direct you to a third party payment processing service (such as PayPal) to make payment. If we direct you to a third party payment process service we will advise you of this during the payment process, please be aware that we are not liable or responsible for such service and that your use of that service might be subject to terms and conditions imposed by the service provider.
If you are a member of the media, you may join the "Media" section of the Website to access additional information. To sign up, we may ask you for your personal information such as your name, email address, telephone number, and company name and job title. We use this information to allow you to access additional information on the Website and to provide you with information that you may request.
Contests, Sweepstakes and Other Promotions
We may occasionally conduct contests, sweepstakes and other promotions. If you choose to enter, we may ask you for your contact details such as your name, email address, postal address and telephone number for the purpose of conducting these promotions.
When you play one of our games, we may collect and store certain profile information that you provide directly or through a third party that is offering our game(s). To provide a richer game and social experience, we also collect information about your play and interaction with other players and the Service. The bulk of this information is collected and stored through the use of web logs, which are files on our web servers that record actions taken on our games and the Website. In general, we collect, store and use your information to provide you with a safe, smooth, efficient and customized experience in the following ways:
- to register your account and allow you to play our games
- to customise your gaming experience
- to administer games and improve game play
- to identify and suggest connections with other Website users
- to enable user-to-user communications
- to provide technical support and respond to user enquiries
- to prevent fraud or potentially illegal activities and enforce our terms of service
- to notify users of in-game updates
- to provide in-game leader boards
- to communicate about our / third parties new and current games/products/services (including promotional offers)
- to solicit input and feedback to improve our products and services
- to resolve disputes, collect fees and troubleshoot problems
We may also offer you the option to complete a user profile that is visible to other users of the Website. This profile may include:
- profile photo
- username(s) and/or a website ID number
- interests / hobbies
- biographic details
- links to your profiles on social networking sites (e.g. Facebook)
- details about games you play
Message Boards, Chat Rooms, Blogs and Other User Forum
You may be able to take part in certain activities on the Website or games that give you the opportunity to communicate or share information not just with us, but also with other users of this Website. These include:
- participating in player forums and message boards
- posting public comments to other users profiles or game boards
- sending private messages or invitations to other users, either directly on the Website or to their email accounts
- chat with other users
- post photos
The contents of any such private online communications may be accessed and disclosed (i) in response to a legal requirement such as a court order; (ii) when we are required to disclose the information in response to such a legal requirement; (iii) where we have a good faith belief that the Website is being used in the commission of a crime; (iv) where we have a good faith belief that there is an emergency which poses a threat to the safety of you or another person; and (v) when necessary either to protect our rights (including to enforce our terms of service) or for us to provide the service you have requested.
Information collected when you register for or use our wireless applications and services via your phone or other mobile device or when such applications interact with this Website, for example, our smartphone applications.
Other Website Features
We offer Website visitors various features for their enjoyment, which we may change from time to time. We may ask you to submit certain personal information so we can provide you with these features where this is the case we will provide more detailed information about what information you need to provide and will explain how we will use it.
We encourage parents and guardians to spend time with their children online and to be fully familiar with the sites visited by their children. At various places on the Website or when providing other services, we may ask users for their age. By using the Website or our services you agree to respond truthfully and accurately about your age. We do not knowingly collect or store any personal information from children under the age of 13.
Usernames & Passwords
It is important that you protect and maintain the security of your account and that you notify us immediately of any unauthorised use of your account. Do not disclose your password to anyone else.
Social media plug-ins
Social media plug-ins of social networks such as Facebook, Twitter and Google plus (among others) are integrated on our Website. Where our sites contain a plug-in to a social network, these are clearly marked (e.g. with a Facebook button). If you chose to click on one of these buttons or links, your browser connects directly to the servers of the relevant social network. The social network directly transmits the content of the plugin to your browser. If you are registered on the relevant social network and logged into your respective account the social network receives the information that the web page was used by you. If you interact with a social network plug-in (e.g. you press the Facebook "Like" -feature, the Twitter "Tweet this" feature and Google plus "1+" button or equivalent) or drop a comment on the appropriate web page, the corresponding information is directly transmitted to the relevant social network from your browser. If you are not registered with the social network or you are logged out before you visit our Website, there is the possibility that at least your IP address will be submitted to and stored by the social network. If you interact with us through a social media platform, plug-in etc. then you may be permitting us to have on-going access to some limited information from your social network profile (such as name, email address, photo, gender, location, the people/sites you follow etc.).
1.2 Information We Collect Automatically
When you visit this site, we automatically collect certain personal information, that we then aggregate so that it is not linked to a single, identifiable individual. This information provides us with statistics such as how many users visit the Website and which pages were accessed. By collecting this information, we learn how to best tailor this site to our visitors. We may also enter into arrangements with outside companies that possess technology that allows us to customise the advertising and marketing messages you receive on this Website. To learn more about those companies and how you can opt-out of targeted advertising on this site, please click on "About our ads" at the bottom of each page [put link]. Please note that rejecting these cookies does not mean that you will no longer see advertisements when you visit the site. Without these cookies, online advertisements you encounter will likely be less relevant to you and your interests.
We may also collect password information from you when you log in, as well as computer and/or connection information. During some visits we may use software tools to measure and collect session information, including page response times, download errors, time spent on certain pages and page interaction information.
Anonymous Data We may also use anonymous data in aggregate form for purposes of research or analysis. In order to better understand and serve our customers, we may conduct research based on customer demographics, interests and behaviours. Although this aggregated data may be based in part on personal information it does not identify any users personally. We may share this type of anonymous data with third parties, including our affiliates, agents, service providers and current and prospective business partners to administer the Website and for advertising, promotional and other business purposes.
A number of companies offer utilities designed to help you visit websites anonymously. Although we will not be able to provide you with a personalized experience if we cannot recognize you, we want you to be aware that these tools exist.
2. Where Your Personal Information Will Be Used
This Website is operated from the United States. However, as a global company, NBCUniversal may from time to time transfer your personal information to other countries and make it accessible by any of our affiliate entities and third party service providers internationally. Where the transfer of information is to a country which does not provide an adequate level of information protection, NBCUniversal has taken steps to ensure that your personal information receives an appropriate level of information protection. By using this Website and providing your personal information to us you understand and agree that your personal information may be sent to other countries.
3. How We Share Personal Information
We may also share your personal information with service providers we have retained to perform certain business-related functions on our behalf, such as hosting websites, maintaining databases, administering contests, providing technology services, and processing payments. These parties are provided only with the personal information they need to perform their functions and can only use and disclose such personal information as is necessary to perform the services on our behalf or to comply with legal requirements. We have taken steps to ensure that any such third party service providers will take appropriate steps to protect your personal information as we would.
Some services provided on this Website may be cobranded by NBCUniversal and another company (partner). If you register to or use such a service, both our privacy statement and the partner's privacy statement may be displayed or linked to at the point at which you register. If so, both NBCUniversal and the partner will receive information you provide such as on registration forms.
We reserve the right to transfer your personal information in the event we sell or transfer all or a part of our business or assets. If you do not want your personal information to be processed following such a transfer, you should contact the subsequent owner of the business. You will of course be informed of any such sale or transfer.
4. Links to Other Sites
5. How We Protect Personal Information
We maintain administrative, technical and physical safeguards for this Website to help protect against loss, misuse or unauthorised access, disclosure, alteration or destruction of the personal information you provide on this Website. Unfortunately, no transmission of data over the internet is guaranteed to be completely secure. It may be possible for third parties not under our control to intercept or access transmissions or private communications unlawfully. Therefore, any transmission of personal information to us is made at your own risk. If you believe that your interaction with us is no longer secure, please notify us using the contact details below.
6. Your Rights
We provide Website visitors with access to personal information they provide through this Website and the ability to review, update and correct it as and when necessary. Such requests may be subject to a small fee. To help protect your privacy and security, we will take reasonable steps to verify your identity, such as requiring a password and user ID, before granting access to your personal information.
If you have previously provided personal information to this Website to subscribe to one or more email newsletters or are receiving emails or other communications from this Website and you do not want to receive such emails, please discontinue your subscriptions by selecting the "unsubscribe" link at the bottom of any message, or the other means provided to unsubscribe, or using the contact details below.
- submitting your inquiry here; or
- writing to Syfy at 30 Rockefeller Plaza, New York, New York 10112
If you choose to write, please send us a signed letter of request with your address and a copy of photo ID on which your signature appears.
7. Applicable Law
This Website is not intended to subject us to the laws or jurisdiction of any state, country or territory other than that of the United States. Please note that we do not represent or warrant that this Website is appropriate for use in any particular jurisdiction. Those who choose to access this Website do so at their own initiative and are responsible for complying with all local laws, rules and regulations.
8. Updates to Our Privacy Notice