- Privacy Policy

Privacy Policy from The live version of this document is available at This document is a part of Docracy's Terms of Service Tracker project, which tracks changes to terms of service and privacy policy documents of many of the world's top websites.


Aggregate Information. Aggregate information means information about groups or categories of guests, which does not identify and cannot reasonably be used to identify an individual guest.

Anonymous Information. Anonymous information means information that does not directly or indirectly identify, and cannot reasonably be used to identify, an individual guest.

Application. Application means a program or service operated by us (or on our behalf) that may be displayed on various online, mobile or other platforms and environments, including those operated by third parties, which permits us to interact directly with our guests.

Children. Children means individuals who we have identified are not of legal age to consent to the collection and processing of their personal information. In the United States and Latin America, the term "children" refers to individuals under 13 years of age.

Data Controller. The data controller is the subsidiary or affiliated entity of The Walt Disney Company that is responsible for the personal information collected from sites and applications, as follows:

Sites and Applications Company Contact Information
Disney Movies Online Disney Online, Buena Vista Home Entertainment, Inc. Disney Interactive

500 South Buena Vista Street

Mail Code 7667

Burbank, CA 91521-7667

United States of America

Guest Services
Disney Studio All Access

Disney Movie Rewards
Disney Online, Buena Vista Home Entertainment, Inc., Walt Disney Studios Motion Pictures Disney Interactive

500 South Buena Vista Street

Mail Code 7667

Burbank, CA 91521-7667

United States of America

Guest Services
All other sites and applications Disney Online Disney Interactive

500 South Buena Vista Street

Mail Code 7667

Burbank, CA 91521-7667

United States of America

Guest Services

Data Processor. A data processor is a person or entity that processes personal information on behalf of a data controller (or data controllers) and is permitted to perform data processing only as directed by the data controller(s).

IP Address. An IP address is associated with the access point through which you enter the Internet, and is typically controlled by your Internet Service Provider (ISP), your company, or your university. We may use IP addresses to collect information regarding the frequency with which our guests visit various parts of our sites and applications, and we may combine IP addresses with personal information.

Member. Member means a subsidiary or affiliated entity that is part of The Walt Disney Family of Companies.

Notice. Notice may be by email to you at the last email address you provided us, by posting notice of such changes on our sites and applications, or by other means, consistent with applicable law.

Parents. Parents means a parent or legal guardian.

Personal information. Personal information means information that identifies (whether directly or indirectly) a particular individual, such as the individual's name, postal address, email address and telephone number. When anonymous information is directly or indirectly associated with personal information, this anonymous information also is treated as personal information.

Public Forums. Our sites and applications may offer message boards, conversation pages, blogs, chat rooms, social community environments, profile pages, and other forums that do not have a restricted audience. If you provide personal information when you use any of these features, that personal information may be publicly posted and otherwise disclosed without limitation as to its use by us or by a third party. To request removal of your personal information from a public forum on one of our sites or applications, please contact Guest Services.

The Walt Disney Family of Companies. The Walt Disney Family of Companies refers to The Walt Disney Company and its subsidiary and affiliated entities, which offer their products and services under various brand names. These companies engage in a number of businesses, including theme parks and travel, motion pictures and television, publishing, consumer products and interactive services. The Walt Disney Company brands include, among others, the following:


Baby Einstein


Club Penguin



Hollywood Records








Guest Services Contact Information

United States of America:

     Guest Services

     Disney Interactive

     500 South Buena Vista Street

     Mail Code 7667

     Burbank, CA 91521-7667

     United States of America

     Send an email to Guest Services

For questions related to children's privacy, you may also telephone Guest Services at (877) 466-6669.

Disney Interactive is a licensee of the TRUSTe Privacy Program in the United States. If you believe that Disney Interactive has not responded to your inquiry or your inquiry has not been satisfactorily addressed, you may contact TRUSTe here or the United States Federal Trade Commission through its online consumer complaint form available here

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