Att.com - Privacy Policy

Privacy Policy from Att.com. The live version of this document is available at http://www.att.com/Common/about_us/scripts/priv.... This document is a part of Docracy's Terms of Service Tracker project, which tracks changes to terms of service and privacy policy documents of many of the world's top websites.

Customer Proprietary Network Information (CPNI) is information that AT&T and other telecommunications carriers obtain when providing your telecommunications services to you. CPNI includes the types of telecommunications services you currently purchase, how you use them, and the billing information related to those services, including items such as the types of local, long distance and wireless telecommunications services that you have purchased and your calling details. Your telephone number, name and address are not considered CPNI.

We use your CPNI to offer you additional services of the type you already purchase from AT&T. We also may use your CPNI to offer you products and services, packages, discounts and promotions from the AT&T companies, such as High Speed DSL Internet access, wireless service and U-verse TV services, which may be different from the types of services you already purchase.

AT&T uses technology and security features and strict policy guidelines to safeguard the privacy of CPNI and protect it from unauthorized access or improper use. AT&T does not disclose CPNI outside of the AT&T companies or their agents without customer consent except as required or allowed by law. When AT&T uses third parties to perform services on its behalf that require the use of CPNI, AT&T requires that they protect CPNI consistent with this privacy policy. AT&T does not sell CPNI to unaffiliated third parties.

If you wish to restrict our use of your CPNI for marketing purposes, you may contact a customer service representative at the customer service phone number located on your AT&T telephone bill or one of the following numbers:

Restricting our use of your CPNI for marketing purposes will not affect the provision of any AT&T products or services to which you subscribe, nor will it eliminate all types of AT&T marketing contacts.

AnyWho — Please follow the opt-out instructions to remove your residential phone number from the AnyWho Web site.

AT&T Internet Services — Customers can manage newsletter subscriptions or other e-mail communications from Yahoo! by modifying their AT&T Yahoo! Marketing Preferences.

AT&T will maintain a company-specific (Internal) Do Not Mail (DNM) list of existing and prospective residential customers who request not to receive any AT&T marketing materials via US Postal Mail.' + '

AT&T will not share or disclose DNM information with any third party other than AT&T vendors responsible for direct mail marketing on AT&T’s behalf.

Notifications and other non-solicitation mail pieces are exempt from this Consumer Marketing Residential DNM Policy.

AT&T reserves the right to discontinue this Consumer Marketing Residential DNM policy, and may cease accepting DNM requests or otherwise modify this Consumer Marketing Residential DNM policy.

Let\'s start with what we mean when we use the word "cookie" and other related terms:

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  • Cookies are small data files. Websites place them in your browser to recognize your device when you return to that site or when you visit other sites. There are a couple of important things to remember about cookies:
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    • Disabling cookies may prevent you from using specific features on some websites.
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    • If you delete cookies that tell advertisers you’ve opted-out of their programs, you’ll need to opt-out again to create a new cookie.
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  • Flash Cookies (also called Local Shared Objects or "LSOs") are similar to cookies, except that they can store more complex data. They are used to remember your settings, preferences and usage, interactive gaming, and other similar services.
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  • Web beacons are small graphic images on a Web page or in an e-mail. They can be used for things like recording the pages and advertisements that users click on, or tracking how well an e-mail marketing campaign performs.
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  • A widget is a small program or application that can be embedded in a web page. It can provide real-time information, such as stock quotes or weather reports. Widgets are often provided by a third party and allow them to collect data about users viewing that page.
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  • A server log records your web activity by your computer or device and plays a key role in improving web page performance and introducing new features. For example, it may record which search terms you’ve entered, or the links you’ve clicked on. It may also record your browser information, such as your IP address, device type, how long you spend on a Web page, and your browser\'s cookies.
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  • Some websites have “social network or other third-party plug-ins.” These plug-ins may provide information back to those sites, even if you don\'t click on or interact with the plug-in. It may also apply even if you don’t have an account with them. Social networks or third parties may use an identifier when transmitting from your browser. This might include information about your browser type, operating system, device type, IP address and the URL of the web page where the plug-in appears. If you use social networking tools or sites, we recommend you take a moment to familiarize yourself with their privacy disclosures.
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Most browsers will allow you to delete, disable and choose what cookies can be placed on your computer. If you want more information about controlling cookies, visit aboutcookies.org.

You have choices about how your information is collected and used, both by AT&T and other companies. That includes "opting out" of some programs, setting privacy preferences, and unsubscribing from certain kinds of emails or letters. We\'ve listed your choices below.

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  • Online Advertising from AT&T Adworks: You can opt-out of all Relevant Advertising delivered by AT&T AdWorks on your computer by visiting this page. You will need to opt-out on each computer browser you wish to exclude.
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  • Mobile Advertising from AT&T Adworks: You can opt-out of receiving Relevant Advertising delivered by AT&T AdWorks by visiting this page on your mobile device. You will need to opt-out on each mobile device you wish to exclude.' + '
    • You also can follow the steps below:' + '
      • From your AT&T mobile device you want to opt out, go to http://adworks.att.com/mobileoptout
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      • Make sure you are on the AT&T wireless network, and not on any Wi-Fi
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      • Choose the blue Opt-Out button. You should receive the following message: "Thank you. This device will not be receiving AT&T AdWorks Relevant Advertising"
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  • Online Behavioral Advertising from AT&T and Other Advertisers: You can opt out of online behavioral advertising from our advertising partners and others at the Network Advertising Initiative (NAI) here. You will need to opt-out on each computer browser you wish to exclude.
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  • Advertising on att.net: You can opt-out of receiving targeted online ads from Yahoo! when using our att.net email service or other Yahoo! services here.
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  • Additional Advertising Opt-Out Choices: You can opt out of online behavioral advertising from other companies who have joined an association called the Network Advertising Initiative.
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  • Information about Cookies and Similar Technologies: To limit collection of data on web sites that may be used for advertising, go here for information on how to manage cookies and other similar technologies on your computer.
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Please keep in mind that in some cases, your choice will be linked to the specific phone, computer or web browser you\'re using, because that\'s how we know it\'s you. This means that in some cases, if you opt out of a program or service and then change computers or Web browsers, or clear or erase the digital "cookie" that lets us know you opted out, you\'ll need to perform the opt-out procedure again.

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  • You can choose to exclude your anonymous information from our External Marketing & Analytics and similar reports here.
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  • Go here for more information about CPNI and your choices about our use of that information for marketing purposes.
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  • AT&T Marketing E-Mails: You can opt-out of marketing emails here.
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  • Postal Mail: To review our Residential Do Not Mail Policy Statement and to limit postal mail solicitations, click here. You will still receive billing statements, legal notices, product updates and other similar correspondence, and you may still receive some promotional mailings.
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  • Consumer Telemarketing: Ask to be removed from our consumer telemarketing lists by contacting us at one of the numbers listed here, or by sending an e-mail to [email protected]. You also can ask the AT&T representative to remove you from our telemarketing lists when you receive a marketing or promotional call from us.
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  • Do Not Call: The FTC maintains a National Do Not Call Registry at donotcall.gov, and your state may maintain its own Do Not Call Registry. Putting your number on these Registries also may limit our telemarketing calls to that number.
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We may use services provided by analytics companies to obtain information about website performance and how you use our mobile applications and other products and services. We will provide links and other information related to the opt-outs that some of those providers make available to you.

  • AT&T uses applications provided by Flurry and Crittercism to obtain information about how our U-verse App for tablet and smartphone is used on customer wireless devices. Flurry and Crittercism are enabled by software embedded in the U-verse App that transmits information to their respective servers for analysis and reporting.' + '
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    • For more information about Flurry and its privacy policy, please go to http://www.flurry.com/about-us/legal/privacy.html. If you do not want Flurry Analytics to collect information related to the use of the U-verse App from your device, you may opt out of Flurry data collection by going to http://www.flurry.com/user-opt-out.html, and following the instructions at the site. If you opt-out, Flurry will cease collection of information related to your use of the U-verse App, as well as any other application on your device that contains the Flurry software agent.
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    • For more information about Crittercism and its privacy policy, please go to http://www.crittercism.com. If you do not want Crittercism to collect information related to the use of the U-verse App from your device, you may opt out of Crittercism data collection by going to "Settings" in the U-verse App, selecting "Diagnostics" and turning the toggle switch for "Enable Diagnostics" to "OFF". If you opt-out, the U-verse App will no longer send information to Crittercism.
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  • AD-X is a technology that anonymously measures advertising effectiveness. AT&T uses AD-X to measure the effectiveness of advertising shown on AT&T mobile applications. Learn more about AD-X, its privacy policy, and opt-out of its collection of information at https://ad-x.co.uk/dont_track.php. If you opt-out, AT&T mobile applications will no longer send anonymous information to AD-X.
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  • AT&T uses Google Analytics on some of its websites. Website visitors that don\'t want their visit data reported by the Google Analytics JavaScript can install the Google Analytics opt-out browser add-on. This add-on instructs the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) to prohibit sending visit information to Google Analytics. The browser add-on is available for most modern browsers. The Google Analytics opt-out browser add-on does not prevent information from being sent to the website itself or in other ways to web analytics services. Learn more about the Google Analytics opt-out browser add-on.
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Your privacy is important to AT&T Home Entertainment (AT&T) and Echostar Satellite L.L.C. ("Echostar"-) (collectively "we" or "us"). We carefully ensure the confidentiality of each customer\'s account information. All AT&T and Echostar employees are specifically required to comply with legal requirements and their respective company policies relating to the privacy of communications and the security and privacy of customer records. Employees who fail to meet any of these policies may be subject to disciplinary action, including but not limited to dismissal.

This Privacy Policy addresses the privacy of AT&T | DISH Network Customer Account Information. It identifies the type of data and Information we collect, how we use it, and the steps we take to protect privacy. AT&T Home Entertainment is a member of the AT&T family of companies and has agreed to the privacy practices in the AT&T Privacy Policy. AT&T and Echostar are individually responsible for complying with their respective obligations under this Joint Privacy Policy. Each party shall be solely liable for any failure to satisfy its obligations.

Collection
AT&T | DISH Network Customer Account Information includes, but is not limited to: customer name, address, telephone number email address, demographic Information and AT&T | DISH Network billing, payment, transaction and programming Information. This Information is collected both during initial ordering and throughout the service relationship, including through interactive television transactions on AT&T | DISH Network.

Use
We share AT&T | DISH Network Account Information with each other and with our affiliates. We and our affiliates use AT&T | DISH Network Customer Account Information to monitor quality of service and to provide service. We can identify you based on your receiver. We may use this ability combined with your AT&T IDISH Network Customer Account Information to display interactive television messages or advertisements on your television. AT&T and its affiliates and authorized agents may use AT&T | DISH Network Customer Account Information to market and sell AT&T-offered products and services (e.g., by mail or telephone). Echostar and/or its affiliates will not use AT&T | DISH Network Customer Account Information to market any additional products or services. We may use email addresses collected from customers to provide purchase confirmation and product/service information. Email addresses may also be used for marketing AT&T-offered products and services. We will not sell or provide customer email addresses to unaffiliated third parties for the marketing of their products.

Disclosure
We may share necessary Information with outside parties, such as shipping companies or installation contractors, to complete an order, We may, where permitted by law, provide certain AT&T | DISH Network Customer Account Information to credit bureaus, or provide information and/or sell receivables to collection agencies, to obtain payment for services. We must disclose information when requested, to comply with court orders or subpoenas. We will also share information when necessary to prevent unlawful use of services, except as otherwise disclosed in this section. We will not sell or provide non-public AT&T | DISH Network Customer Account Information to unaffiliated third parties.

We will keep AT&T | DISH Network Customer Account Information secure and confidential through safeguards such as secure encryption technology and by restricting access through the use of user names and passwords.

You may access your AT&T | DISH Network Customer Account Information by calling 1-866 722-7500 to speak with an AT&T | DISH Network Customer Service Representative.

AT&T | DISH interactive applications may be provided by third parties. Please be aware that when you visit other organizations\' interactive television applications, you may be subject to the privacy policy of the new application. We recommend that you read the applicable privacy policy for all third-party applications in order to understand how they use your personal Information,

If we decide to Change this Privacy Policy, we will post those changes to this policy and other places we deem appropriate. If, however, we are going to use/disclose AT&T I DISH Network Customer Account Information in a manner different from that stated at the time of collection we will notify AT&T | DISH Network customers directly.

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