Last Updated: September 30, 2013
AG complies with the US-EU Safe Harbor Framework and US-Swiss Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union (EU) member countries and Switzerland. AG has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view AG's certification, please visit http://www.export.gov/safeharbor/.
Click on one of the links below to jump directly to the listed section:
- Information Collection
- Our Uses of Information
- Our Sharing of Information
- General Statement Regarding Information Sharing
- When You Agree to Receive Information from Third Parties, Request That We Share Your Information, or Make A Purchase from a Third Party
- Third Party Service Providers
- Co-Branding Partners
- Third Party Analytics and Advertising Service Providers
- Contests, Sweepstakes and Promotions
- Business & Operational Purposes
- Administrative and Legal Reasons
- Third Party Content and Links to Third Parties
- Social Features
- Your Control Over Your Information
- Other Matters
Information You Provide
We may request that you provide “Personal Information” (which is information that can be used to identify or contact a specific individual, such as your name, email address, and phone number), demographic information (such as your age, gender, birth date, and ZIP code), and payment information. The information we request is subject to change from time to time depending on, among other things, the nature of your use of the Platforms and our relationship with you. If you elect to purchase a Membership or redeem a promotional membership, you may be required to provide some Personal Information. Additionally, you may also provide us with information regarding your preferences and interests; however, preference information is not required and is completely optional on your part. Any information combined with Personal Information will be treated as Personal Information.Back to top
Information the Platforms Automatically Collect
We and our third-party service providers may automatically collect certain information about your use of the Platforms (“Usage Information”). Usage Information may include the browser and operating system you are using, the URL, advertisements, or search terms that referred or otherwise led you to the Platforms (if applicable), aspects of the Platforms that you use or visit, the products or services you access or view, the types of e-cards you send, and the time of day you accessed the Platforms, among other information. Usage Information also includes the IP address or other unique identifier (“Device Identifier”) for any computer, mobile phone or other device (any, a “Device”) used to access the Platforms. A Device Identifier is automatically assigned to your Device, and our servers identify your Device by its Device Identifier. Some mobile service providers may also provide us or our third party service providers with information regarding the physical location of a Device used to access the Platforms. Please note that your IP address is included in the header information of every e-card notification email that we send for your e-cards.
The methods used to collect Usage Information may include:
A Flash cookie is a data file placed on a Device via the Adobe Flash plug-in that may be built-in to or downloaded by you to your Device. Flash cookies may be used for various purposes, including, without limitation, enabling a Flash feature and remembering your preferences. For more information about Flash and the privacy choices Adobe offers, visit http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html.
Most browsers are initially set up to accept cookies. If you prefer, you can reset your browser settings to notify you when you've received a cookie or, alternatively, to refuse to accept cookies. It is important to note that you may not be able to use certain features on the Platforms if you choose not to accept or delete cookies.Back to top
Web Beacons and Pixels
We also use web beacons or 1x1 pixels to collect information on the Platforms and through emails we send. These pixels may be invisible to you and may be connected to your Personal Information, if you have provided it, to allow us to better serve you by tracking your interests on the Platforms. We do not sell, rent, trade, or otherwise distribute information about you gathered through the web beacons or pixels with any third parties, except for third parties who provide us with advertising, marketing, research or analysis services.Back to top
An embedded script is programming code that is designed to collect information about your interactions with the Platforms, such as the links you click on. The code is temporarily downloaded onto your Device from our web server or a third party service provider, is active only while you are connected to the Platforms, and is deactivated or deleted thereafter.
Usage Information is very much like television ratings that tell the networks how many people tuned in to a program. We and our third-party service providers use this type of data to help us determine the extent to which our customers use certain parts of our Platforms, which, in turn, enables us to make our Platforms as appealing as possible. Usage Information is generally non-identifying, but if we associate it with you as a specific and identifiable person, we treat it as Personal Information.Back to top
Information You Provide About Third Parties
The Platforms may permit you to provide Personal Information about third parties, such as mailing addresses, email addresses, birth dates, anniversaries and other significant dates. If you use our Platforms to send an ecard, paper card, or any other content, we collect certain Personal Information about the recipient (such as name, mailing address, and email address, as applicable). We may share the information regarding your transaction with third parties as necessary to process your transaction (i.e., to send the card).
The Platforms may also allow you to import information about third parties through several methods, including directly from your computer or mobile device or from a third-party service (e.g., through Social Media Interactions or by asking you for your login information to your email or other account). If you choose to provide Personal Information about third parties or to import your contacts, we will store that information only in connection with your relationship with us (e.g., to send greeting cards). Unless you consent, we will not store the password you provide if you import your contacts from a third party source.Back to top
OUR USES OF INFORMATION
If you contact us for customer support regarding the Platforms, we will not use the information you provide to contact you for marketing purposes unrelated to your request unless you agree otherwise.Back to top
OUR SHARING OF INFORMATION
General Statement Regarding Information Sharing
When You Agree to Receive Information from Third Parties, Request That We Share Your Information, or Make A Purchase from a Third Party
Third Party Service Providers
We may share Personal Information with our service providers who perform services on our behalf. Such services include, for example, order fulfillment, hosting or maintaining the Platforms, providing customer support, sending email or other communications, providing marketing assistance, and providing analytics services. We do not authorize these organizations to use or disclose the information they obtain from us for any purpose other than the purposes for which they obtained the information or to comply with legal requirements.Back to top
Third Party Analytics and Advertising Service Providers
We work with network advertisers, advertising agencies, third party traffic measurement services, analytics companies and other similar service providers for a variety of purposes. These purposes include providing us with information regarding traffic and use of the Platforms and our advertisements on the Platforms and across the Internet, and to engage in multi-site advertising. For example, if you click on an advertisement on another website for the Platforms, our service providers may be able to tell us which advertisement you clicked on and where you were viewing the advertisement. In connection with providing analytics and advertisement services, these service providers may collect certain information about your use of the Platforms and other websites or apps.
These third party service providers may set and access their own tracking technologies on your Device (including cookies, web beacons, embedded scripts) and may otherwise collect or have access to information about you, including the collection of information about you from the Platforms and other websites or apps. These service providers may use that information for their own purposes, including to target advertisements to you, prevent you from seeing the same advertisements too many times and to conduct research regarding the usefulness of certain advertisements to you. We may share Usage Information about visitors with third party advertising companies, analytics providers and other vendors for similar purposes.
While we may use a variety of service providers to perform advertising and analytics services, you may wish to visit http://www.networkadvertising.org/optout_nonppii.asp, which provides information regarding this practice by Network Advertising Initiative (“NAI”) members, including the “opt-out” tool that can allow you to opt-out of certain uses of your information by NAI members.Back to top
Contests, Sweepstakes and Promotions
Business & Operational Purposes
AG is a member of the American Greetings family, which includes American Greetings Corporation and all of its subsidiaries (each, an “AG Company,” and collectively, “AG Companies”). AG Companies include, but are not limited to, AG Interactive, Inc., Cardstore.com, Egreetings.com, BlueMountain.com, Webshots.com, and Papyrus-Recycled Greetings, Inc. We reserve the right to share your information, including Personal Information, with AG Companies for a variety of purposes, such as to conduct Promotions, offer special premiums, and for business and operational purposes (such as sharing databases and equipment). We reserve the right to share your information with any other company that is not presently, but becomes, an AG Company.
In the event that AG, the Platforms, or any of our units or relevant subsidiaries are ever sold, acquired, merged, liquidated, reorganized, or otherwise transferred, we reserve the right to transfer all information related to the Platforms, including your Personal Information, to a third party acquiring the Platforms, including during the course of any due diligence process.Back to top
Administrative and Legal Reasons
We may disclose your information, including Personal Information and Usage Information, to appropriate third parties if we are required to do so by law or if we believe that such action is necessary:
- To comply with legal process such as a search warrant, subpoena or court order;
- To protect any AG Company’s rights and property;
- To investigate criminal activity that may have occurred through or in any way connected to using the Platforms or other AG property;
- During emergencies, such as when we believe someone's physical safety is at risk.
These disclosures may be made without notice to you.
Please note that your IP address can be accessed by e-card recipients in the header of the notification e-mail we send for each e-card. Under certain circumstances, recipients, their legal representatives, or law enforcement authorities may be able to combine this with information disclosed by ISPs to determine the source of a particular communication. By using this service, you knowingly and voluntarily assume any risks associated with such disclosure.Back to top
THIRD PARTY CONTENT AND LINKS TO THIRD PARTIES
Certain content found on the Platforms may be hosted and served by third parties. Additionally, the Platforms may contain links to third party websites or apps that we do not control (including links, sites, and apps operated by advertisers, third party service providers, reward programs, sponsors and partners associated with the Platforms). These links and applications may use an AG logo as part of a co-branding agreement, including third parties who may be selling or providing AG products and services. In addition, AG content may be included on web pages and websites that are not associated with AG and over which we have no control.
These third parties may independently collect and use Usage Information and Personal Information and may have the ability to track your use of their web sites and apps. AG is not responsible for the privacy practices employed by any third party, and you should carefully review their privacy policies before providing information to any third party.Back to top
The Platforms may provide you the opportunity to participate and post content publicly through interactive features and through other communication functionality ("Community Forums").
You may choose, through such features or otherwise, to submit or post photographs, videos, questions, comments, suggestions or other content, (collectively, "User Content"). Please note that your name and other Personal Information may be publicly displayed on the Platforms along with your User Content.
Social Media Interactions
Certain functionalities on the Platforms may permit interactions between the Platforms and a third party website or interactive service with social media functionality (“Social Media Interactions”), such as enabling you to “like” a product, or to “share” content to other websites or interactive services. Social Media Interactions may also be used, for instance, to add your friends’ birthdays to the calendar on the Platforms. If you choose to engage in Social Media Interactions, information you post or provide access to may be publicly displayed, and the third party social media website, feature or application and its users may have access to information about you and your use of our Platforms.
Similarly, if you post information on a third party social media website, feature or application that interacts with the Platforms, your post may be published on our Platforms in accordance with terms of that third party social media website, feature or application, and we may collect that information.
We may receive information about you from third party social media websites, features or applications that interact with our Platforms. If you choose to engage in Social Media Interactions (such as logging into the Platforms through Facebook, or uploading photos to the Platforms directly from Facebook), you allow us to collect (or the third party to share) information about you related to the social media website, feature or application, including Personal Information. The third party social media website, feature or application may allow you to remove the application or feature, in which case we will no longer collect information about you through the application or feature, but we may retain the information previously collected. In addition, we may receive information about you if other users of a third party website, feature or application give us access to their profiles and you are one of their “connections” or information about you is otherwise accessible through your posts, your “connections” web page, profile page, or similar page on a third party social media website, feature or application.
The Platforms may also permit you to upload photos directly from a third party social media website, feature or application. If you upload photos directly from a third party social media website, feature or application, AG will use those photos only in connection with your relationship with us and will not make those photos publicly available.Back to top
YOUR CONTROL OVER YOUR INFORMATION
You may opt out of receiving marketing e-mails from us by following the opt-out instructions provided to you in those e-mails. Please note that we reserve the right to send you certain communications relating to your use of the Platforms and these transactional messages may be unaffected if you opt-out from marketing communications.
If you are a Member or a Registered User, you may review and update your Personal Information, Platform preferences, and email preferences by clicking on "My AG" link at the top of the every page, and follow the link titled "My Account." You may also revise, add, delete, or completely cancel all Reminder alerts through the “My Account” page. Please note that if you are the user of one of our Apps, you may be able to review and update your Personal Information only through the Sites.
You may also request to know what information we have about you by contacting our Customer Support Department.Back to top
Protection For Children - COPPA Compliance
We are committed to protecting the privacy and rights of children online. To that end, we do not collect any Personal Information from users who we know are under the age of 13.Back to top
We take commercially reasonable steps to help protect and secure your Personal Information. For example, when you enter sensitive information such as a credit card number and CVC2 number on our checkout forms, that information is encrypted during transmission using secure socket layer (SSL) technology, to help protect the communications between you and our payment partners. However, no data transmission over the Internet, wireless transmission or electronic storage of information can be guaranteed to be 100% secure. Please note that we cannot ensure or warrant the security of any information we collect. You use our Platforms and provide us with your information at your own risk.Back to top
As always, if you have any questions, please feel free to contact us through our Customer Support Department.Back to top
Consent to Transfer
If you are located outside of the United States, please be aware that information we collect through the Platforms will be transferred to and processed in the United States. By using the Platforms or providing us with any information, you fully understand and unambiguously consent to this transfer, processing and storage of your information in the United States, a jurisdiction in which the privacy laws may not be as comprehensive as those in the country where you reside and/or are a citizen.Back to top
Contacting Us & Resolution of Complaints
If you have any questions, please feel free to review our FAQ or contact us through our Customer Support Department.
In compliance with the US-EU and US-Swiss Safe Harbor Privacy Framework Principles (see the US Department of Commerce website at http://export.gov/safeharbor), AG commits to resolve complaints about your privacy and our collection or use of your personal information. If you are concerned about our use of your personal information, please contact us at [email protected] with "Personal Information" in the subject line, or call us at 800-711-4474 between 9am and 5pm Eastern Standard Time.
AG has further committed to refer unresolved privacy complaints under the US-EU and US-Swiss Safe Harbor Privacy Frameworks to an independent dispute resolution mechanism, the BBB EU Safe Harbor, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgement of your complaint, or if AG does not satisfactorily address your complaint, please visit the BBB EU Safe Harbor Website at www.bbb.org/us/european-dispute-resolution/consumer/ for more information and to file a complaint.Back to top
California Residents — Your California Privacy Rights
If you are a California resident and you have questions about our practices with respect to sharing information with third parties for their direct marketing purposes and your ability to exercise choice, please send your request to the following email address: [email protected] or write to us at the following mailing address: AG Customer Support, AG Interactive, Inc., One American Road, Cleveland, Ohio 44144. You must put the statement “Your California Privacy Rights” in the subject field of your e-mail or include it in your writing if you choose to write to us at the designated mailing address. You must include your name, street address, city, state, and zip code. We are not responsible for notices that are not labeled or sent properly, or do not have complete information.Back to top