Paid Internship & NDA Agreement

Unpaid Internship Agreement

Serve-U Technologies LLC


Dear Katua Mendy:

It gives me pleasure to offer you a Intern/Part-Time position at Serve-U Technologies LLC (the “Company”). In addition to confirming the offer, this letter will describe the terms and conditions of your internship.

Title: Your title will be IT Field Tech and you will report to Jeramy Johnson,Joshua Williams or as otherwise directed by the Company CEO.

Duties: You will assist with:Intern Contractor Field Technician Job Description Expectations: To manage and maintain hardware and software provided by Contractor for use by New Orleans EMS. Independent and self-motivated. Job duties include, but are not limited to: Participate in a weekly meeting in person at job site location every Monday at 9am (meeting time may vary) Project meeting occurs every Thursday (2PM- 2:30PM CST) with weekly updates. Be prepared to discuss previous week’s objectives and objectives for the current week Discuss short term and long term goals Identify trends both good and bad Discuss possible solutions for bad trends Maintain equipment Ensure that equipment remains clean and not damaged Replace computer components as needed, i.e. keyboard, battery, hard drive, etc. Ensure that labels are legible (not faded or peeling) Maintain a spreadsheet (or database equivalent) of equipment and its location Confirm that equipment is where it belongs… in the proper unit If equipment is being stored for later use, document what equipment and where it is being stored Track and report issues Develop an equipment failure form to be filled out by the medic or rescue technician Develop an equipment failure log Maintain a log of equipment failure to include, but not limited to: When the issue occurred The unit number Device Number Who reported the issue When it was reported When it was fixed What the solution to the issue was The equipment failure log should be in either spreadsheet or database format and should reflect a workflow like that of a ticketing system Issues should be addressed in a timely manner Issues that occur between the hours of 8am and 8pm local time Monday through Friday should be addressed within 30 minutes of notification Issues that occur after 8pm Monday through Thursday must be addressed no later than the following morning Issues that occur after 8pm on Friday and before 8am on the following Monday must be addressed no later than Monday morning Significant issues to include, but not limited to total system failure must be address as soon as possible. Notification of an issue will be made either by phone or by email Must be present, available, and visible to EMS crews at EMS Operations Must be mobile and able to rendezvous with crews. Certain situations might call for in-person solutions. Be prepared to meet an ambulance crew at a posting location or at a hospital in between calls. Maintain Equipment, Replace computer components as needed, i.e. keyboard, hard drive, battery, etc. Ensure equipment is properly labeled and service tags are legible. Maintain a spreadsheet (or database) of equipment and its location. Track and report support issues. Resolve network related issues with connectivity, router setups, understand AC/DC voltage, CB radio equipment. Service all laptops, desktops, and mobile equipment. Address technical related issues in a timely manner. Must be visible and available to work at clients location. Mobility is a must for this position.

Effective Date: Your internship will begin on 04/04/18 and end on open.

Time Commitment: You are committing to 10-34 hours per week. Please let us know as far in advance as possible on details of your planned vacation days and time off.

Nature of Internship: By signing below, you acknowledge that you have consented to participate in this unpaid internship. Note that if credit is available from your school for participation in an internship we are glad to work with you to meet any requirements for receiving credit.

You further acknowledge that: (1) the training in the field of Information Technology is similar to and enhances instruction given in studies at Delgado Community College; (2) the internship is for your benefit to receive training and mentoring, and to provide valuable experience for future job selection, application, and performance in the field of Information Technology; (3) you agree to work under the close observation of mentors at the Company; (4) unless advised otherwise, interns are not entitled to a job at the conclusion of the internship period; (5) you are not entitled to wages or other compensation other than your experience and learning for the time spent as an intern for the Company; and (6) you agree that the internship does not create an "employment" relationship under the Fair Labor Standards Act ("FLSA") or any other definition, and the FLSA's minimum wage and overtime provisions do not apply.

At-Will Agreement: Your internship with the Company is “At-Will.” Accordingly, this letter is not to be construed or interpreted as containing any guarantee of any particular level or nature of compensation, continuation of internship or future employment. As such, the recitation of certain time periods in this letter is solely for the purpose of defining this internship. At any time, you or the Company can end this agreement by giving written notice (including by email) to the other party. Whenever this agreement ends, the Confidentiality & Copyrights Assignments section below will continue to apply indefinitely.

Representations: You represent that: (1) you are not a party to any agreement that would prohibit you from entering into internship or employment with the Company; (2) no trade secret or proprietary information belonging to your previous employers will be disclosed by you at the Company and that no such information, whether in the form of documents, memoranda, software, drawings, etc., will be retained by you or brought with you to the Company; and (3) you have brought to the Company’s attention and provided it with a copy of any agreement, order of any court or administrative body or any other similar item that may impact your internship at the Company, including but not limited to any non-disclosure, non-competition, non-solicitation, privately owned patent or proprietary rights, either domestic or foreign or invention assignment agreements containing future work restrictions.

Confidentiality & Copyrights Assignments: During your internship and (if your internship is discontinued for any reason whatsoever) thereafter, you agree to hold in strictest confidence, and not to use, except for the benefit of the Company to the extent necessary to perform obligations to the Company, and not to disclose to any person, firm, corporation or other entity, without written authorization from the Company in each instance, any Confidential Information (as defined below) that you obtain, access or create during the term of the internship, whether or not during working hours, until such Confidential Information becomes publicly and widely known and made generally available through no wrongful act of yours or of others who were under confidentiality obligations as to the item or items involved. You further agree not to make copies of such Confidential Information except as authorized by the Company and that you will not reverse engineer or attempt to derive the composition or underlying information, structure or ideas of any Confidential Information. The foregoing does not grant you a license in or to any of the Confidential Information.

“Confidential Information” means information and physical material not generally known or available outside the Company and information and physical material entrusted to the Company in confidence by third parties. Confidential Information includes, without limitation: (i) Company Inventions (as defined below); (ii) technical data, trade secrets, know-how, research, product or service ideas or plans, software codes and designs, developments, inventions, laboratory notebooks, processes, formulas, techniques, biological materials, mask works, engineering designs and drawings, hardware configuration information, lists of, or information relating to, employees, interns and consultants of the Company (including, but not limited to, the names, contact information, jobs, compensation, and expertise of such interns, employees and consultants), lists of, or information relating to, suppliers and customers (including, but not limited to, customers of the Company on whom you called or with whom you became acquainted during the internship), price lists, pricing methodologies, cost data, market share data, marketing plans, licenses, contract information, business plans, financial forecasts, historical financial data, budgets or other business information disclosed to you by the Company either directly or indirectly, whether in writing, electronically, orally, or by observation.

“Inventions” means discoveries, developments, concepts, designs, ideas, know how, improvements, inventions, trade secrets and/or original works of authorship, whether or not patentable, copyrightable or otherwise legally protectable. You understand this includes, but is not limited to, any new product, machine, article of manufacture, biological material, method, procedure, process, technique, use, equipment, device, apparatus, system, compound, formulation, composition of matter, design or configuration of any kind, or any improvement thereon. You understand that “Company Inventions” means any and all Inventions that you may solely or jointly author, discover, develop, conceive, or reduce to practice during the period of the internship.

You further agree to assign to the Company, or its designee, all right, title, and interest in and to any and all inventions, original works of authorship, developments, concepts, improvements, designs, drawings, discoveries, algorithms, formulas, computer code, ideas, trademarks, or trade secrets, whether or not patentable or registrable under patent, copyright or similar laws, related to the Company’s business, which you solely or jointly conceive or develop or reduce to practice, or cause to be conceived or developed or reduced to practice, with the use of Company’s equipment, supplies, facilities, assets, or Company Confidential Information, or which may arise out of any research or other activity created in the scope of this internship.

In consideration for your internship at the Company, and disclosure of the information, you also agree that: (1) on the end of your association with the Company, you will promptly return all Proprietary Information and all copies, extracts, and other objects or items in which it may be contained or embodied; (2) you will promptly notify the Company of any unauthorized release of Proprietary Information within your control; (3) you agree to follow the Company’s strict policy that employees and interns must not disclose, either directly or indirectly, any information, including any of the terms of this letter, regarding compensation to any person, including other employees and interns of the Company; provided, however, that you may discuss the terms of this letter with members of your immediate family and any legal, tax or accounting specialists who provide you with individual legal, tax or accounting advice; and (4) you understand and agree that any breach by you of the provisions in this section could cause the Company to suffer irreparable harm and no adequate remedy at law would be available in respect thereof. Accordingly, you agree that upon any such breach, the Company shall be entitled to seek equitable relief, as well as such further relief as may be granted by a court of competent jurisdiction.

Choice of Law: You hereby agree that this Agreement shall be construed in accordance with the laws of the State of Louisiana.

Miscellaneous: (1) If any term or provision of this Agreement shall be held illegal, unenforceable, or in conflict with any law governing this Agreement the validity of the remaining portions shall not be affected thereby; (2) the failure of either party to enforce its rights under this Agreement at any time for any period shall not be construed as a waiver of such rights; (3) neither party shall assign or transfer all or any part of its rights under this Agreement without the consent of the other party; (4) this letter reflects the entire agreement regarding the terms and conditions of your internship. Accordingly, it supersedes and completely replaces any prior oral or written communication on this subject; and (5) this letter may not be modified or amended except by a written agreement, signed by the Company and by you.

To confirm your acceptance of this offer, please sign this document by 04-01-2018. If this document is not signed and received by end of said date, the offer will be considered retracted.


Jeramy Johnson Sr.
Mar 30, 2018
Chief Executive Officer

Acknowledged and Agreed:

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