- Privacy Policy

Privacy Policy from The live version of this document is available at This document is a part of Docracy's Terms of Service Tracker project, which tracks changes to terms of service and privacy policy documents of many of the world's top websites.

What information does FedEx capture about visitors to its Web site?

The Web server uses an extended log file format which captures: date and time of visit, referring address (location from which a visitor comes to, type of Internet browser, and visitor's IP address. (Each computer that connects to the Internet is assigned a unique number, an IP address, for identification purposes). The log file does not capture a visitor's email address.

Does FedEx ask for personal information?

Several areas of ask for personal information. They include: Online Account Registration, features of Manage My Account, and registration pages for FedEx Ship Manager at, FedEx Global Trade Manager, FedEx Return Manager, and FedEx InSight. This list may be expanded without notice. In the event that it is expanded, additional information may be required. In these areas, your name, address, email address, billing information, and business profile are requested. This information is collected to help us further develop our services, to provide you access to valuable FedEx Internet-based information and services, and to bill you for those services if you elect to use them.

How does FedEx use the information?

The information collected through this site helps us identify the type of Web-site content our customers value most. We use this information to market and improve the Web site and our services. We also use this information to send you e-mail notifications about updates to the Web site, and to contact you by other means for marketing and other purposes. Our policy is to not give, sell or otherwise distribute the information collected through this site to third parties outside of FedEx Corporation and its subsidiaries (unless required by law); provided, however, in some cases we may use suppliers to assist us in collecting, using or otherwise processing for our benefit the information obtained through this site. Our practice is to require our suppliers to conduct such activities consistent with this policy and our requirements.

How will SenseAware work and what data will FedEx collect through SenseAware?

SenseAware is a GPS sensor device that we expect to offer in 2010 to select customers to track their packages in transit, including location and internal conditions (humidity, light/dark, and the like). Through participation in the SenseAware Program, customers will place the devices in the packages to be delivered by FedEx, and the devices transmit the tracking data to FedEx servers. We will display the tracking data through the SenseAware website on to our customers and others they designate (e.g., recipients). We will use the SenseAware service to track data about packages only, and we will require by contract that our customers may not use the devices for any other purposes.

What happens when I leave to visit a FedEx linked Web site?

Parts of, such as FedEx Global Trade Manager, consist of products and services hosted by third-party businesses. When you leave to visit one of these sites, the only information transferred to the third-party is the fact that you came from (the referring address). This practice allows the third-party to monitor its own Web-site traffic, but does not provide them with any information about you. FedEx is not responsible or liable for the independent privacy policies of our third-party sites. You should consult the privacy policies at those sites to determine how your information may be used.

What is a cookie?

A cookie is a series of data characters that, when programmed into a Web site, is placed by the Web server into the browser's application folder on your computer. Once placed onto your machine, the cookie will allow the Web site to "recognize" you as a unique individual.

Does FedEx use cookies?

Cookies are used to achieve two goals. The first is to provide FedEx with the capability to personalize information for certain segments of its customer base. Secondly, in some instances, cookies are used to allow FedEx the opportunity to associate individual customers with their information profiles. For example, through the use of cookies, Login can "remember" your user ID when you login to FedEx Ship Manager at on your computer.

Can cookies be removed from my hard drive?

Yes, cookies can be removed from your hard drive. Also, depending on what type of Web browser and what browser version you are using, you may be able to change the properties on your cookie file so that cookies are not used or saved. Please check with your browser provider for more information on removing cookies.

How do I contact FedEx?

Our postal address is:
FedEx Corporation
P.O. Box 727
Memphis, TN 38194-1062

We can be reached via email at [email protected] or by telephone at 1.800.GoFedEx 1.800.463.3339.

Additional resources on information privacy

The Electronic Privacy Information Center focuses public attention on emerging civil liberties issues relating to the National Information Infrastructure. EPIC Alert is the online newsletter of the Electronic Privacy Information Center in Washington, DC. The newsletter is bi-weekly and covers issues related to privacy and civil liberties in the information age.

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