Drugs.com - Privacy Policy

Privacy Policy from Drugs.com. The live version of this document is available at http://www.drugs.com/support/privacy.html. This document is a part of Docracy's Terms of Service Tracker project, which tracks changes to terms of service and privacy policy documents of many of the world's top websites.

For the purposes of this privacy policy, the terms "we", "us", "our" and "Drugs.com" refer to our Web site www.drugs.com. The terms "You" and "End-User" refer to You as a user of this Site.

For third party advertising information and opt-out options please click here.

Drugs.com has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program does not cover information that may be collected through downloadable software. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. The TRUSTe certification only covers information collected on our Web site www.drugs.com and does not cover information that may be collected through our Mobile Application.

TRUSTe's program requirements

If you have questions or concerns regarding this statement, you should first contact:

Drugsite Trust
25 Apollo Drive, suite A
Auckland 0632
New Zealand
Telephone: +64 9 476 8500
By e-mail:

Privacy email address

If you are not satisfied with our response you can contact TRUSTe here.

Drugs.com collects no personally identifiable information about you when you visit our web site unless otherwise stated or unless you choose to provide this information to us (such as through registration on our site, Mednotes, or on the product information submission forms). However, we may collect and store certain information automatically. This information will not be shared with anyone beyond the web site support staff, except when required by law enforcement investigation (such as to comply with a judicial proceeding, court order or subpoena), and will be used only as a source of anonymous statistical information. This information may include:

  • Internet Protocol (IP) address of the domain from which You access the Internet, either Your individual address or the proxy provided by Your Internet Service Provider (ISP).
  • Date and time You access our site.
  • Pages You view (recorded by the text and graphics files that compose that page).
  • Web address of the site from which You linked directly to our site.
  • Browser version and operating system of the computer You are using.

Drugs.com is the sole owner of the information collected on the Drugs.com web site. Drugs.com collects personally identifiable information from our users at several different points on our Web site.

We may use the summary statistics to help us make our site more useful to visitors, such as assessing what information is of most and least interest to visitors, and for other purposes such as determining the site’s technical design specifications and identifying system performance or problem areas.

This Web site contains links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy policies of each and every Web site that collects personally identifiable information.

This privacy statement applies only to information collected by this Web site.


A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. We use session ID cookies to make it easier for you to navigate our site and to provide you with enhanced services (viewing history, account information). A session ID cookie expires when you close you browser. If you reject cookies, you can still use our site, but your ability to use or access some areas of our site may be limited.

The use of cookies by third parties is not covered by our privacy policy. We do not have access or control over these cookies.

Clear Gifs (Web Beacons/Web Bugs)

Our third party tracking utility partner employs a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.

Flash LSOs

We use local shared objects, also known as Flash cookies, to store your preferences such as volume control or high game score, or display content based upon what you view on our site to personalize your visit. Third Parties, with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity, use Flash cookies to collect and store information.

Flash cookies are different from browser cookies because of the amount of, type of, and how data is stored. Cookie management tools provided by your browser will not remove Flash cookies. To learn how to manage privacy and storage settings for Flash cookies click here:


You may choose to provide us with personal information, by sending e-mail with questions or comments or by filling out an online form and submitting it to us through our web site. We use this information to;

  • Gather the requested information.
  • Respond to Your message.
  • Follow-up as appropriate.

Drugs.com does not create individual profiles with the information You provide. If information is collected, it will be used solely in connection with Drugs.com, or for such other purposes as are described at the point of collection. Drugs.com does not give, sell, or transfer any personal information to any third party for their promotional purposes.

However, Your e-mail message, question, or comment may be forwarded to other Drugs.com employees, contractors or subcontractors, who may be better able to help You. Except for authorized law enforcement investigations, we do not share our e-mail with any other outside organizations. However, e-mail and on-line forms are not secure against interception and senders cannot expect guaranteed privacy.


Drugs.com follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We use SSL (Secure Socket Layer) technology to protect your sensitive information on our site. If you have any questions about security on our Web site, you can send an email using our contact form.

Refer a Friend

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Drugs.com does not store this information.


In order to use some areas of this web site, you must first complete the registration form. During registration you are required to provide contact information such as your name, age, email address, preferred username, password and preferred subscriptions. We will only use this information to contact you about the services on our site in which you have expressed interest. You also have the option to provide demographic information to us; we encourage you to submit this information so we can provide you a more personalized experience on our site.

If your personally identifiable information changes, or if you no longer desire our service, you may update, delete, or deactivate your information by signing into your account or by emailing our Customer Support or by contacting us by telephone or postal mail at the contact information listed above.

E-mail Disclosure

If you subscribe to receive e-mail, we will only send messages to notify you about the services on our site in which you have expressed interest. These e-mails may contain an occasional sponsor message. E-mail messages sent to you will always contain at least one clearly visible link to unsubscribe.


To store a medication profile using Drugs.com Mednotes, you will need to create an account. When You create a Drugs.com Account, we ask for your email address and a password, which is used to protect your account from unauthorized access. You control who can access the information stored in Mednotes. You are the only user who can view and edit your Mednotes profiles. Any information in your Mednotes profiles will not be shared with anyone beyond the web site support staff, except when required by law enforcement investigation (such as to comply with a judicial proceeding, court order or subpoena), and will be used only as a source of anonymous statistical information. Drugs.com will use aggregate data to publish drug usage statistics, drug interaction data and drug treatment combinations. None of this data can be used to personally identify an individual. No data from Mednotes will be sold to any other party.

Personally Identifiable Information (PII)

Community/Forum/Bulletin Board/Answers/

If you choose to participate in any community or social oriented parts of the Drugs.com website, such as a forum, bulletin board, blog, chatroom, Q&A, reviews or comments section, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit. Drugs.com also reserves the right to terminate the accounts of visitors who use these services in a manner inconsistent with our Terms of Use.

Data Retention

Drugs.com may retain personally identifiable information for the purpose of improving your user experience as a site member. This data is removed when your account with Drugs.com is closed, terminated or upon request.

Opting Out

We provide you the opportunity to ’opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you set up an account but do not wish to receive any additional marketing material from us, you can indicate your preference during signup. If you no longer wish to receive our newsletters, you may opt-out of receiving them by following the instructions included in each newsletter, by signing into your account or by emailing us.

For third party advertising information and opt-out options please click here.


To request the removal of publicly displayed personally identifiable information, you may contact us through our support system. In order for us to consider your request, you are required to include your account name and links to any page(s) where you believe any such personally identifiable information exists. For each instance, you must also provide clear instructions describing the exact position/location of the personally identifiable information on any page.

Legal Disclosure

Drugs.com reserves the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

Updating and Closing Your Account

You may update or close/delete your account at any time. When a member is signed in a prominent link is provided to comprehensive account settings including options to permanently delete their account and to opt in or out of email newsletters. Deleting your account will also remove any personally identifiable information that may have been submitted to Drugs.com upon registration.

Social Media Widgets

Our Web site includes Social Media Features, such as the Facebook like button [and Widgets, such as the Share this button or interactive mini-programs that run on our site]. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Changes to the Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy policy, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage prior to the change becoming effective.

Updated: June 14th, 2013

Public Document

Number of times Signed
Number of Saves
Number of Downloads
Number of Views

This is version 3, from 8 years ago.

Suggest changes by making a copy of this document. Learn more.

Create Branch