CarMax Information Privacy & Safeguards Notice
Some information collected is non-identifying. For example, although our Media servers collect information about a user’s internet protocol address, our server is not able to automatically associate that information with a particular user. We may collect non-identifying information associated with that address, such as the time and date of a visit, the originating domain name, the browser type, and the particular pages or products viewed on the Media.
Image tags work in conjunction with cookies. An image tag, also referred to as a clear GIF or web beacon, is a small image file that may be located on select areas of our Media.
The third-party advertising companies may also employ technology that is used to measure the effectiveness of ads. Any such information is anonymous. They may use this anonymous information about your visits to this and other sites in order to provide advertisements about goods and services of potential interest to you. No personal information about you is collected during this process. The information is anonymous and does not link online actions to an identifiable person. If you would like more information and want to explore the option of not having this information collected by third-party advertisers click here.
At this time, CarMax has contracted with Omniture, TruEffect and Google to collect information about how users navigate our Media. This information will not be disclosed and will be used only to generate anonymous visitor profiles, which do not contain personally identifiable information. The anonymous profiles are used to provide users content specifically tailored to them. To opt out of Omniture’s collection of information about how you navigate our website, please go to http://www.omniture.com/en/company/acquisitions/visualsciences/privacy/policy. To opt out of TruEffect’s collection of information about how you navigate our Media, please go to http://webmedia.carmax.com/optout.html. To opt out of Google’s collection of information about how you navigate our website, please go to http://www.google.com/privacy_ads.html.
We take commercially reasonable steps to protect the information we collect online. However, as effective as these measures are, no security system is impenetrable. We do not provide an absolute guarantee of the security of our information databases, nor do we guarantee that the information you may choose to supply will not be intercepted while you transmit it from your computer, over the internet, or along other third party networks, and to our systems. However, with respect to security: when we intend to transfer and receive certain types of sensitive information, such as financial information, we redirect visitors to a secure server using, for example, Transport Layer Security or Secure Sockets Layer security.
When you use our mobile device-ready website or mobile application (our “Mobile Media”), we may collect additional, non-personally-identifying information about you that is specific to your mobile device. We work with analytics companies to help us understand how our Mobile Media are being used, by how many users, for how long, and how frequently. Using analytics, we receive counts of the screens and features of our Mobile Media that are used, the countries from which they are used, device language settings, and the types of devices, operating systems, browsers, carriers, IP addresses and wireless connections our users are using.
With your consent, our Mobile Media collects precise information about the geographic location of your device to provide you with information about CarMax locations that are in your vicinity. If your device is equipped with GPS or can connect with wireless access points or hot spots, or if your device is also a phone that communicates with cell towers or satellites, then your device is able to use these features to determine its precise geographic location. If you have consented using your device’s user interface, the geographic location of your device will be transmitted to our servers in real time any time that our mobile application is running (even if you are not actively using the application or it is minimized on your device). Once you set your device to transmit its location information to us, your device will continue to transmit its location information to us (when it is open) until you set your device to no longer do so. You may at any time opt-out from further allowing us to have access to your device’s location information by accessing the application’s location settings on your device and setting your device not to share its location with us.
We may assign a unique identifier to your mobile device which will enable us to send you push notifications, for example when additional search results become available under your search criteria. If you wish to turn off push notifications, go to your device’s settings and turn off push notifications from the CarMax mobile application or turn off push notifications directly through the CarMax mobile application.
We use the information received from your device to operate our Mobile Media, respond to your requests and manage your MyCarMax account. For example, we use the information to provide you with the results of your searches; to provide you with important information and required notices; and to improve our Mobile Media. If you have provided your email address as part of your MyCarMax account, we use your email address to distinguish you from others and to reset your password if you report that it has been lost or stolen. We also use your email address and password to enable you to migrate your account to another device.
You can stop all collection of information by our mobile application by uninstalling it. You may use the standard uninstall process on your mobile device or the mobile application marketplace or network.
We maintain presence on several social networking and blogging platforms, such as Facebook and Twitter, and we also incorporate some third party social networking features onto our Media. Through these platforms and features, we receive some personally identifying information and some usage information about you, and this Privacy and Safeguards Notice applies to that information as well. In addition, third party social networking platforms and blogging platforms have their own privacy policies which explain how the third parties that provide them will use and protect your information. In accordance with those policies (and your privacy settings within your social networking accounts) information about your activities on our Media (such as “Mary Smith likes this car” or “John Smith viewed this customer review”) may be published to your social network.
CALIFORNIA USERS: YOUR CALIFORNIA PRIVACY RIGHTS
For residents of California Only. Section 1798.83 of the California Civil Code requires select businesses to disclose policies relating to the sharing of certain categories of customers' personal information with third-parties. These businesses are required to accept such requests from customers but are only required to honor one request per calendar year. Businesses have thirty (30) days to respond to each inquiry. Each inquiring customer will receive an explanation of the categories of customer information shared and the names and addresses of the third-party businesses. In limited circumstances, customers' failure to submit requests in the manner specified will not require a response from the business.
If you are a current CarMax customer in California, you may request such information from CarMax by sending an email correspondence noting your name, address, and email address. You must also include a request that CarMax provide such information to you using the following or similar verbiage. "I request that CarMax provide its third-party information sharing disclosures required by section 1798.83 of the California Civil Code." Press the link at the end of this sentence to create your message: [email protected]. The same request may be made by regular mail by sending the above information to CarMax, 12800 Tuckahoe Creek Parkway, Richmond, VA 23238, ATTENTION: Legal Department.FINANCIAL PRIVACY
|FACTS||WHAT DOES CARMAX DO WITH YOUR PERSONAL INFORMATION?|
|Why?||Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.|
|What?||The types of personal information we collect and share depend on the product or service you have with us. This information can include:
|How?||All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons CarMax chooses to share; and whether you can limit this sharing.|
|Reasons we can share your personal information||Does CarMax share?||Can you limit this sharing?|
|For our everyday business purposes — such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus||Yes||No|
|For our marketing purposes — To offer our products and services to you||Yes||No|
|For joint marketing with other financial companies||No||We don't share|
|For our affiliates' everyday business purposes — Information about your transactions and experiences||Yes||No|
|For our affiliates' everyday business purposes — Information about your creditworthiness||No||We don't share|
|For nonaffiliates to market to you||No||We don't share|
|Call (800) 519-1511|
|Who we are|
|Who is providing this notice?||CarMax and its related entities in the CarMax family of companies.|
|What we do|
|How does CarMax protect my personal information?||To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. We also maintain other physical, electronic and procedural safeguards to protect this information and we limit access to information for those employees for whom access is appropriate.|
|How does CarMax collect my personal information?||We collect your personal information, for example, when you
|Why can't I limit all sharing?||Federal law gives you the right to limit only
|Affiliates||Companies related by common ownership or control. They can be financial and nonfinancial companies.
|Nonaffiliates||Companies not related by common ownership or control. They can be financial and nonfinancial companies.
|Joint marketing||A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
|Other important information|
|CarMax includes, CarMax, Inc., CarMax Auto Superstores, Inc., CarMax of Laurel, LLC, CarMax Auto Mall, LLC, CarMax Auto Superstores West Coast, Inc., CarMax Business Services, LLC (includes CarMax Auto Finance, a division), CarMax Auto Superstores California, LLC, CarMax Funding Services, LLC, CarMax Funding Services II, LLC, CarMax Auto Superstores Services, Inc.|