Pivotaltracker.com - Privacy Policy

Privacy Policy from Pivotaltracker.com. The live version of this document is available at https://www.pivotaltracker.com/policy/privacy. This document is a part of Docracy's Terms of Service Tracker project, which tracks changes to terms of service and privacy policy documents of many of the world's top websites.

Pivotal Tracker Privacy Policy

(Last Updated: Jan 28, 2009)

Pivotal Labs, Inc. ("Pivotal" or "we") has created this privacy policy (the "Policy") to explain our privacy practices so you will understand when and how information is collected, used, disclosed and protected with respect to our Pivotal Tracker services ("Service") and Web site located at http://www.pivotaltracker.com ("Site"). By using the Service, you consent to the privacy practices described in this Policy.

Because of changes in technology and the growth and development of our business, Pivotal may need to modify this Policy from time to time. Changes to this Policy are discussed at the end of this document.


Pivotal collects, uses and discloses two types of information: Personal Information and Non-Personal Information. "Personal Information" is information that is directly associated with a specific person or entity such as a user's name, initials or nickname, e-mail address, and user-chosen ID and password. "Non-Personal Information" is information that, without the aid of additional information, cannot be directly associated with a specific person or entity.


The Site is not intended for children under 13 years of age. We do not knowingly collect information from children under the age of 13.


A. Gathering Non-Personal Information

(i) Web Browsers

Like most Site operators, Pivotal gathers from users of the Site Non-Personal Information of the sort that Web browsers, depending on their settings, may make available. That information includes the user's Internet Protocol ("IP") address, operating system and browser type, and the locations of the Web pages the user views right before arriving at, while navigating and immediately after leaving the Site.

(ii) Cookies

A cookie is a small amount of data, often including an anonymous unique identifier, that is sent to your browser from a Site's computers and stored on your computer's hard drive. Most browsers automatically accept cookies as the default setting. Pivotal uses cookies to track a user's use of the Site during each Site session, both to help Pivotal improve users' experiences and to help Pivotal understand how the Site is being used. YOU CAN MODIFY THE SETTING TO REJECT COOKIES OR TO PROMPT YOU BEFORE ACCEPTING A COOKIE FROM THE SITES YOU VISIT BY EDITING BROWSER OPTIONS. IF YOU DECIDE NOT TO ACCEPT OUR COOKIES, HOWEVER, YOU WILL NOT BE ABLE TO USE THE SERVICE.

(iii) Google Web Analytics Service

Pivotal also use cookies as part of the Google Web Analytics service that Pivotal uses on the Site. Pivotal may collect, use and disclose Non-Personal Information by means of the cookies used in connection with Google Web Analytics, and such use is subject to this Policy. In addition, Google may collect Non-Personal Information about you by means of the Google Web Analytics service. Google's use of this Non-Personal Information is subject to the Google Privacy Policy (currently located at http://www.google.com/intl/en/privacypolicy.html). For further information about third parties' collection of Non�Personal Information and Personal Information by means of the Site, please see Section 5 below.

(iv) Web Beacons

A "Web Beacon" is an object that is embedded in a web page. It is usually invisible to users but allows Site operators to check whether a user has viewed a particular web page. Web Beacons collect only a limited set of information including a cookie number, time and date of a page view, and a description of the page on which the Web Beacon resides.

You may not decline Web Beacons, however, they can be rendered ineffective by declining all cookies or modifying your browser setting to notify you each time a cookie is tendered and permit you to accept or decline cookies on an individual basis. Third parties are not permitted to use Web Beacons on the Site.

B. Use of Non-Personal Information

Pivotal analyzes Non-Personal Information gathered from Site users to help Pivotal better understand how the Site is being used. By identifying patterns and trends in usage, Pivotal is able to better design the Site to improve users' experiences, both in terms of content and ease of use. Pivotal does not link information gathered using cookies and Web Beacons to Personal Information.

C. Disclosure of Non-Personal Information

We use cookie technology to: (i) collect information so that we can improve our Site by seeing which areas and features are most popular; (ii) personalize the Site and improve the Site experience; and (iii) allow you to visit the Site without re-entering your member ID and/or password. While we use cookies to record current session information, we do not use permanent cookies.

We may share Non-Personal Information about our users in the aggregate with third parties for various purposes, including to help us better understand and improve our Service, and for advertising and marketing purposes.


A. Collection of Personal Information

As defined above, Personal Information is information that can be directly associated with a specific person or entity. We collect a range of Personal Information from and about Site users. Much of this Personal Information is information provided by users themselves when they register with the Site and use the Site and Service. For example, when you register with the Site to use the Service, you may submit, your name, initials or nickname, and e-mail address. You may also create a user-chosen ID and password for your use when accessing the Service. In addition, we may collect and retain information that identifies you personally when you send us comments, questions or suggestions, or if you send to us job application, resumes, or other business contacts.

Site users are under no obligation to provide Pivotal with Personal Information of any kind, with the caveat that a user's refusal to do so may prevent the user from using certain Site features. BY REGISTERING WITH THE SITE, YOU CONSENT TO THE USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION AS DESCRIBED IN THIS COLLECTION, USE AND DISCLOSURE OF PERSONAL INFORMATION SECTION.

B. Use of Personal Information

Pivotal may use the Personal Information a user submits for any purposes related to Pivotal's business purposes, including, but not limited to: (i) understanding a user's needs; (ii) generating statistical studies; (iii) estimating audience size; (iv) measuring aggregate traffic patterns; (v) understanding Site demographics, customer interest and other trends about users; (vi) improving Services, information and products; (vii) communicating back to the user; (viii) providing a user with Services or support; (ix) updating the user on Services, information and products; (x) personalizing the Site for the user; (xi) notifying the user of any changes with the Site which may affect the user; (xii) enforcing terms of use on the Site; and (xiii) allowing the user to access Services or otherwise engage in activities the user selects.

C. Disclosure of Personal Information

As described in Section 4(A) ("Collection of Personal Information"), users may, at their option, disclose their own Personal Information by any means they choose. Pivotal will also disclose Personal Information, in the following circumstances:

(i) Material You Choose to Reveal in On-line Forums, Blogs, Message Boards, Chat Rooms, Project Web Services or Similar Services

You may post Personal Information on areas of the Site that may be viewed by other users or the public, although we recommend that you not do so. We urge you to use good judgment and not post Personal Information that you do not want other users to know.

Users may not be able to change or remove public postings once they are posted. Such Personal Information may be used by visitors of these pages to send you unsolicited messages.


(ii) DMCA Infringement Notifications, Notices of Violations of Site Terms of Service and Other Communications Directed to Pivotal

By submitting a Digital Millennium Copyright Act ("DMCA") Infringement Notification or other communication (including communications about content stored on or transmitted through the Site) you consent to have this communication forwarded to the person or entity who stored or transmitted the content addressed by your communication, in order to facilitate a prompt resolution. For notices other than DMCA Infringement Notifications, upon request, Pivotal will edit out your name and contact information. However, DMCA Infringement Notifications (including any personally identifiable information set forth in the Notifications) will be forwarded as submitted to Pivotal without any deletions.

(iii) Surveys

From time to time, Pivotal may also ask Site users to participate in surveys designed to help Pivotal improve the Site. Any Personal Information provided to Pivotal in connection with a survey will be used only in relation to that survey, and will be disclosed to third parties not bound by this Policy only in non-personally-identifying, aggregated form.

(iv) Employees and Third Party Processors

Pivotal will disclose Personal Information to those Pivotal employees, contractors, affiliates, vendors and suppliers who process Personal Information on Pivotal's behalf or participate with Pivotal in the provision or operation of the Site.

(v) By Law, to Protect Rights and to Comply with Pivotal Policies

Pivotal discloses Personal Information if: (1) required to do so by law, or in response to a subpoena or court order; (2) Pivotal believes in its sole discretion that disclosure is reasonably necessary to protect against fraud, to protect the property or other rights of Pivotal, other users, third parties or the public at large; and (3) Pivotal believes that you have abused the service by using it to attack other systems or to gain unauthorized access to any other system, to engage in spamming or otherwise to violate applicable laws.

(vi) Business Transfers; Bankruptcy

Pivotal reserves the right to transfer all Personal Information in its possession to a successor organization in the event of a merger, acquisition, or bankruptcy or other sale of all or a portion of Pivotal assets. Other than to the extent ordered by a bankruptcy or other court, the use and disclosure of all transferred Personal Information will be subject to this Policy, or to a new privacy policy if you are given notice of that new privacy policy and you affirmatively opt-in to accept it. Personal Information submitted or collected after a transfer, however, may be subject to a new privacy policy adopted by the successor organization.

(vii) Contests, Giveaways and other Promotions

From time to time, Pivotal may offer Site users the opportunity to participate in contests, giveaways and other promotions. Any information submitted in connection with promotions will be subject to the terms of the promotion, not this Policy. You will be given the option to consent to the use of your Personal Information at the time you sign up for the promotion. You will not be required to participate in any promotion.


Third parties are under no obligation to comply with this Policy with respect to Personal Information or Non-Personal Information that users provide directly to those third parties or that those third parties collect for themselves (including, without limitation, Google as described in Section 3(A)(iii)). Please be aware that we may provide links to third party Sites as a service to our users and we are not responsible for the content or information collection practices of those sites. Pivotal does not control the third party websites accessible through the Site. This Policy does not apply to information provided to or gathered by third parties that operate them. Third parties' privacy policies will differ from those of Pivotal. Therefore, we encourage you to review and understand third parties' privacy practices before visiting third party sites or providing third parties with information, and take those steps necessary to, in your discretion, protect your privacy.


Pivotal takes reasonable precautions to prevent unauthorized release, corruption, or loss of your personal and project data. However, neither people nor security systems are foolproof. Therefore, while we have taken efforts to guard your personal information, we cannot guarantee its absolute security.


If you are a registered user of our Service, you may view, correct, and delete your personal information, simply by logging into the Service and editing your profile.


We may revise and update this Policy if our practices change, as technology changes, or as we add new services or change existing ones. Pivotal will alert you by email if this policy is revised. In addition, any changes to this Policy will be posted on the Site, and we will update the "last updated" date set forth above. It is therefore important that you register with the Site and notify us if you change email addresses. If you do not provide Pivotal with a current email address, you should regularly check our Policy whenever you use the Service to see if it has been updated since your last visit.


Any questions about this Policy should be addressed to Pivotal Labs, 875 Howard St., 5th Floor, San Francisco, CA 94103, or by email at: [email protected].

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