Maintenance Agreement

Basic website maintenance agreement, modified from a pre-existing agreement.

Maintenance Agreement

This agreement is between Provider (herein referred to as Provider), the Provider, and Client, the Client (herein referred to as CLIENT).

CLIENT is contracting PROVIDER as a provider of website hosting and maintenance services. CLIENT has selected the Professional Plan at the cost of $xxxx/mo. Main features of this plan include:

  • Core, Plugin, and Theme Updates
  • 24/7 Uptime Monitoring
  • Daily Malware Scan
  • Database Optimization
  • Performance Optimization
  • Security Audits
  • SEO Recommendations
  • Incident Management
  • DDoS Mitigation
  • Monthly Overview Report
  • Daily Local Backups
  • Free Site Migration to Our Servers
  • VPS Hosting Environment
  • Staging Site
  • Daily Off-Site Secure Backups
  • Use of Premium Plugins
  • On-Demand WordPress Expertise
  • 4 Developer Hours per month
  • Quarterly Site Review
  • Free SSL

Total Agreement:

PROVIDER shall provide CLIENT with website hosting and maintenance services until the point that that CLIENT requests the services be stopped. PROVIDER requests that CLIENT provides PROVIDER with at least one week's notice before canceling their service, but in the event of a swift cancellation, PROVIDER requires at a minimum at least one full business day to provide CLIENT with a re-deployable backup of their website and/or hosting environment.

During the duration of this contract, CLIENT agrees that PROVIDER will be the sole provider of maintenance services for the web site, and no other party will have access to or rights to change the website. If a party other than PROVIDER makes changes to the web site, any errors that are created must be repaired and will be deducted from the allotted 'dev hours' for that month. If the requested work requires more than the allotted dev hours for that month, additional dev hours will be billed accordingly at the specified rate. (See Additional Services for details.)

Deadlines & Deliverables:

PROVIDER will respond to all maintenance requests from CLIENT within 24 hours on weekdays and 48 hours on weekends, via email, ticket system, or phone - with a confirmation that the request was received, and an estimated completion date for each action item in the request. Maintenance requests received after 22:00 GMT may not be completed until the next business day unless prior arrangements have been made. Most work will be done within this time frame, this is mostly precautionary.

PROVIDER will adhere to all quoted deadlines for the deliverables in the maintenance requests at all possible costs. In the event that PROVIDER has any issues in delivering on a quoted deadline, CLIENT will be notified via email or telephone the reasoning for any change.

Additional Services:

The Professional Plan includes 4 developer hours each month. These 'dev hours' can be used to update, change, or evolve the website in any way CLIENT requests. If CLIENT makes a request that requires more hours than are left in a given month, PROVIDER will provide CLIENT with an estimate of how many additional dev hours will be needed that month to complete the requested changes. These additional dev hours are billed at a 33% discount from PROVIDER's standard hourly rate.

Authorization:

CLIENT hereby authorizes PROVIDER to manage their domain name, web server, website, and all applicable and related resources, accounts, and dependencies.

Legal:

This Agreement shall be governed by and construed in accordance with the laws of the State of Washington applicable therein.

Signing this document means you agree to the terms of this document “Web Maintenance Agreement”.

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