We collect anonymous data from every visitor of the Website to monitor traffic and fix bugs. For example, we collect information like web requests, the data sent in response to such requests, the Internet Protocol address, the browser type, the browser language, and a timestamp for the request.
You are able to view, change and remove your data associated with your profile. Should you choose to delete your account, please contact us at [email protected] and we will follow up with such request as soon as possible. You can also modify your notification preferences by clicking the appropriate link included in the footer of email notifications.
Use of the Data
We only use your personal information to provide you the Helpified services or to communicate with you about the services or the Website.
With respect to any resources you may choose to upload or share to Helpified, we take the privacy and confidentiality of such documents seriously. We encrypt all documents, and permanently delete any redacted edits you make to documents. If you choose to make a document public, we recommend you redact any and all references to people and addresses, as we can't protect public data and we are not responsible for any violation of privacy law you may be liable for.
We employ industry standard techniques to protect against unauthorized access of data about you that we store, including personal information.
We do not share personal information you have provided to us without your consent, unless:
- doing so is appropriate to carry out a user’s request;
- we believe it's needed to enforce our Terms of Service, or that is legally required;
- we believe it's needed to detect, prevent or address fraud, security or technical issues;
- otherwise protect our property, legal rights, or that of others.
Helpified is operated from the United States. If you are visiting the Website from outside the U.S., you agree to any processing of any personal information you provide us according to this policy.
Helpified may contact you, by email or other means. For example, Helpified may send you promotional emails relating to Helpified or other third parties Helpified feels you would be interested in, or communicate with you about your use of the Helpified website. Helpified may also use technology to alert us via a confirmation email when you open an email from us. If you do not want to receive email from Helpified, please opt out of receiving emails at the bottom of any Helpified emails or by editing you profile preferences.
Sharing of Data
We don't share your personal information with third parties. Only aggregated, anonymized data is periodically transmitted to external services to help us improve the Helpified Website and service. We currently use Google Analytics (traffic analysis, SEO optimization), Mailchimp (mailing list management), Zendesk (email support). We listed below what data these third parties extract exactly. Feel free to check out their own Privacy Policies to find out more.
- Google Analytics: anonymous (ad serving domains, browser type, demographics, language settings, page views, time/date), pseudonymous (IP address)
- Mailchimp: name and email of our beta subscription list
- Zendesk: anonymous
We also use social buttons provided by services like Twitter, Google+, LinkedIn and Facebook. Your use of these third party services is entirely optional. We are not responsible for the privacy policies and/or practices of these third party services, and you are responsible for reading and understanding those third party services’ privacy policies.
We employ and contract with people and other entities that perform certain tasks on our behalf and who are under our control (our “Agents”). We may need to share personal information with our Agents in order to provide products or services to you. Unless we tell you differently, our Agents do not have any right to use Personal Information or other information we share with them beyond what is necessary to assist us. You hereby consent to our sharing of Personal Information with our Agents.
We may choose to buy or sell assets. In these types of transactions, user information is typically one of the transferred business assets. Moreover, if we, or substantially all of our assets, were acquired, or if we go out of business or enter bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of us or our assets may continue to use your personal information as set forth in this policy.
Should you have any question or concern, please write to [email protected]